Job Details
Job Location
G.A.L. Manufacturing (O) - Bronx, NY
Position Type
Full Time
Salary Range
$99,999.00 - $120,000.00
Description
Regional Field Engineer
Regular Position, Full Time
Vantage Elevation
If you are a forward-thinker interested in fostering dynamic and supportive environment, then keep reading! We are searching for a result-oriented Regional Field Engineer to join the Vantage team.
About Us
Vantage Elevation, LLC is North America's leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; Hollister[1]Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. Founded in 1927, the Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.
The Regional Field Engineer position supports all Vantage products. These support functions include troubleshooting and repairing equipment, new product installation issues, assistance to customers during acceptance test and customer training. Additional duties include manual updates and feedback to the R&D group regarding product deficiencies, ideas for improvements and / or new products and customer feedback.
Requirements
We are searching for a candidate with:

• Excellent communication skills.
• Computer / engineering background (minimum Associates' degree) or a minimum 2 years industry experience in similar role.
• Experience in elevator industry a strong plus.
• Ability to exercise creativity and innovation.
• Excellent interpersonal skills
• Analytical, math, and problem-solving skills highly preferred
• Exceptional work ethic, time management, and organizational skills.

Duties and Responsibilities
A typical day may include:

• This position should be capable of handling most technical support requests on all GAL manufactured elevator equipment. These requests may include issues with equipment, tune ups; field support and training.
• Additional duties include manual updates and feedback to the R&D group regarding product deficiencies, ideas for improvements and / or new products and customer feedback.

Work schedule

• Work normal hours at the regional office or at the RFE's remote office.
• Inform tech support staff, at GAL Bronx, when you are available to answer tech support calls. The expectation is that the RFE will be available to answer tech support calls from the Salesforce callback queue when in the office.
• When required to be out of the office, inform tech support staff, at GAL Bronx, so that calls can be redirected to other team members.
• Update the "VANTAGE TECH SUPPORT" calendar to reflect your "out of office" schedule.

Provide technical support for VANTAGE customers.
1. Answer tech support calls when in the office.
2. Create and update cases and help desk tickets.

• Log tech support calls.
• Request engineering changes.
• Request warranty parts.
• Copy the Technical Support Director on cases and help desk tickets. See escalation process below.

3. Provide onsite technical support when required.

• Create a job report for onsite tech support.
• Submit job reports to the Technical Support Director.
• Notify the Technical Support Director if assistance is required to resolve a tech support issue.

4. Escalation of customer issues

• Duration of unresolved issues
• Frequency of issues
• Type of issue
• Notify the Technical Support Director if escalation is required.

5. Provide on-site or via phone training for regional customers.

• 5. Provide training for installation and adjustment.
• 6. Provide technical support for issues after installation.
• 7. Provide training for data collection for project pricing and manufacturing.
• 8. Notify the Technical Support Director if assistance is required in conducting customer training events.

6. Provide technical support for regional office staff.

• Provide technical support for project pricing.
• Be available as a technical resource when necessary.

7. Provide tech support team with suggestions for product improvements.
8. Provide feedback regarding quality issues.
9. Assist in the RSC when necessary
Benefits of Working With Us

• Salary for New York City Based Applicants: $100,000 - $120,000 (actual compensation will be determined based on experience, location, and in keeping with local legislation).
• Medical/Dental/Vision/Life Insurance
• HSA
• 401(K)/ Company Match/ Non-Elective
• Generous Paid Time Off (PTO)
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Plum Benefits
• ... and more!

Position Details

• Full time
• Day shifts, generally 8:00 AM - 4:30 PM
• Based in New York
• Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Like What You Read?
If you're excited by the prospect of working at the forefront of engineering technology with a world-class employer that values your ambition, problem-solving abilities, and employee-oriented mindset then we invite you to apply.