Regional Field Engineer

If you are a forward-thinker interested in drafting, then keep reading! We are searching for an analytically minded, problem solving Field Engineer to join our GAL team at Vantage Elevation.

About Us

Vantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; Hollister-Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. Founded in 1927, the Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.

The Field Technical Support position telephone and-on site customer support for all GAL and HW products. These support functions include trouble-shooting and repairing equipment, new product installation issues, assistance to customers during acceptance test and customer training. Additional duties include manual updates and feedback to the R&D group regarding product deficiencies, ideas for improvements and / or new products and customer feedback.

Requirements

We are searching for a candidate with:

• Excellent communication skills.
• An associates’ degree in computer science or engineering 
• Minimum of 2 years industry experience in similar role.
• Ability to exercise creativity and innovation.
• Excellent interpersonal skills
• Analytical, math, and problem-solving skills highly preferred
• Exceptional work ethic, time management, and organizational skills.

Duties and Responsibilities

A typical day may include:

• handling technical support requests on all GAL manufactured elevator equipment.
• provide updates and feedback to the R&D group regarding product deficiencies, ideas for improvements and / or new products and customer feedback.
• Answer tech support calls when in the office.
• Create and update cases and help desk tickets.
• Request engineering changes and warranty parts
• Provide onsite technical support and training when required.
• Notify the Technical Support Director if assistance is required in conducting customer training events.
• Provide tech support team with feedback and suggestions for product improvements.
• Assist in the RSC when necessary
• Extensive visits to job site installations and our test tower facilities 25%-50% of the time 

Benefits of Working With Us

• Salary for Dallas Texas based applicants: $100,000-$125,000 (actual compensation will be determined based on experience, location, and in keeping with local legislation).
• Medical/Dental/Vision/Life Insurance
• 401(K)/ Company Match/ Non-Elective
• Employee Assistance Program (EAP)
• … and more!

Position Details

• Full time
• Day shifts, generally 8:00 AM – 4:30 PM
• Based in Dallas, Texas with travel to Louisiana, San Antonio, and Austin 
• Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Like What You Read?

If you’re excited by the prospect of working at the forefront of engineering technology with a world-class employer that values your analytical mind and problem solving abilities then we invite you to apply.