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Exciting ONSITE (Richmond, VA) opportunity for an experienced Senior Service Desk Analyst. The ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and fast-paced work environment. We need an individual who is passionate about customer service with experience leading fellow team members.
The Senior role is responsible for managing incoming customer calls and email related to IT support and Service Requests.
Essential Duties and Responsibilities include the following. All work is performed with deadlines based on agency priorities.
Leadership and management experience is required!
Job Types: Full-time, Contract
Pay: $45.00 - $50.00 per hour
Benefits:
Experience level:
Schedule:
Ability to Relocate:
Work Location: In person
Full Time | Contractor
$99k-126k (estimate)
03/24/2024
06/30/2024
The job skills required for IT Service Desk Manager include Customer Service, Service Desk, Leadership, Problem Solving, IT Support, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Desk Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Desk Manager. Select any job title you are interested in and start to search job requirements.