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Lanter Delivery Systems is Hiring a Customer Service Representative Near Madison, IL
Tuesday - Saturday Shift - 5AM- 2PM
Founded in 1981, Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations. In the 21st century we live in a business culture that demands cost and logistical efficiencies combined with increased productivity. Lanter's strategic, process driven approach has been embraced by the marketplace and is setting new standards in the automotive and agricultural manufacturing marketplace. We see a bright future on the road before us and we are very excited about bringing our solutions to a variety of new industries.
The ideal candidate will embody our company's Non-Negotiables :
- Walk in Humble Confidence - We are experts at what we do, but we never assume we know everything.
- Be Open, Honest and Respectful - We say what has to be said in a tactful, courteous way.
- Be Fearless - We never fail, we only learn.
- We are One Team - We achieve more together by collaboration and consensus.
- Delivery on Commitments - We do what we say we will do.
- We have a Passion to Serve - We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other.
- Direct customer contact via phone & e-mail
- Assisting with inquiries and problem resolution
- Promote/maintain positive service provider relationships
- Daily entering of data and compiling/completing time-sensitive reports
- Provide customer service at all times
- Performs clerical work as required including answering phone calls, operating various office machines and computers, etc.
- Other duties as assigned
- High School Diploma or equivalent
- 2 years customer service experience in a business-to-business environment
- Clear, pleasant speaking voice and easy to understand
- Excellent problem solver
- Ability to handle customer complaint phone calls with empathy and genuine concern for customer needs
- Proficient in Microsoft Excel, Word and PowerPoint and capable of formatting worksheets
Job Summary
Full Time
$36k-46k (estimate)
04/26/2024
05/11/2024
lanterdeliverysystems.com
AURORA, CO
500 - 1,000
2001
$50M - $200M
Transportation
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About Lanter Delivery Systems
Lanter Delivery Systems, provides transportation and courier services to the Agricultural, Automotive and Trucking Industries. LDS guarantees that part shipments placed in the late afternoon are delivered next morning by 8am, Tuesday through Saturday, to your dealers, stores or branches. Using the Lanter Process, we create a custom Overnight Unattended Delivery service for you built on our Shared Network solution. The Shared Network, developed across the nation over the past 30 years, makes this custom-built delivery service possible. With 11,000 night unattended deliveries throughout 50 state ...
s, we work all night to keep you busy all day.
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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
