Hub Manager

Founded in 1981, Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations. In the 21st century we live in a business culture that demands cost and logistical efficiencies combined with increased productivity. Lanter's strategic, process driven approach has been embraced by the marketplace and is setting new standards in the automotive and agricultural manufacturing marketplace. We see a bright future on the road before us and we are very excited about bringing our solutions to a variety of new industries.

The ideal candidate will embody our company's Non-Negotiables:

• Walk in Humble Confidence - We are experts at what we do, but we never assume we know everything.
• Be Open, Honest and Respectful - We say what has to be said in a tactful, courteous way.
• Be Fearless - We never fail, we only learn.
• We are One Team - We achieve more together by collaboration and consensus.
• Delivery on Commitments - We do what we say we will do.
• We have a Passion to Serve - We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other.

The hub manager is responsible for providing cooperative leadership and managing processes to facilitate the maximization of resources to achieve all expectations regarding service, teamwork, safety, compliance, and revenue.

Responsibilities

• Display a positive attitude and provide courteous, friendly service to all internal team members and external clients by responding promptly and efficiently to inquiries, requests, and complaints.
• Demonstrate knowledge and understanding of Lanter Delivery Systems Non-Negotiables and apply the concepts daily.
• Inspire and empower warehouse team members and co-workers to perform to the best of their abilities and continuously develop in their assigned tasks and duties.
• Oversee the recruitment, selection, hiring, training, and development of all warehouse team members. Ensure all team members have the tools and resources needed to be successful.
• Responsible for overall performance of warehouse team members, including but not limited to coaching, discipline and termination as outlined in company policies and procedures.
• Maintain receiving and distribution operations by initiating, coordinating, and enforcing programs, operational and personnel policies and procedures. Continually seek process improvements by anticipating and proactively solving issues, including assisting in customer survey issue resolution.
• Leverage the team to provide outstanding service for all customers, direct and preferred carriers, responsible for the overall customer experience.
• Exceed customer expectations and maintain or improve satisfaction by managing dock operations for on-time, error free deliveries.
• Monitor inbound/outbound schedules of trailers to ensure achievement of on-time, accurate deliveries.
• Develop and provide daily and weekly reports for customers and leadership team, effectively and on time.
• Attend daily/weekly conference calls regarding processes and operations; update SOPs as needed.
• Enact contingency plans as needed; identify potential issues and analyze problems to drive appropriate outcomes. Implement updated guidelines to prevent future process failures.
• Work closely with 3rd party carrier companies and collect necessary data for reporting purposes.
• Communicate daily with customers regarding daily volume, exceptions, and data reporting.
• Lead and participate in process improvement initiatives.
• Responsible for operational contributions to maximize profitability, control cost, and improve efficiencies overall.
• Identify, evaluate, and build new business opportunities; provide guidance on operational changes required to support these opportunities.
• Protect company assets and confidential information in accordance with company policies and procedures, including but not limited to client, team member, and proprietary company information.

Requirements:

• Superior verbal and written communication skills.
• Strong, results-driven leadership skills.
• Analytical; able to problem solve and apply critical thinking to decisions.
• Ability to work independently, take initiative, prioritize, and manage multiple projects concurrently.
• Technical capacity.
• Proven successful experience in supply chain, warehouse, cross-dock, or related field.
• Proven leadership success.
• Strong knowledge of all Microsoft Office programs.

This position requires up to 25% travel.

Lanter Delivery Systems is proud to be an equal opportunity and affirmative action employer regardless of race, color, gender, age, sexual orientation, gender identity, religious beliefs, marital status, genetic information, national origin, disability or protected veteran status.