Customer Service Billing Support Professional

Non-Exempt

Job Summary

The job operates in a professional office environment. The Customer Service Billing Support Professional is responsible for providing excellent customer service with high call volumes, generating, and processing invoices, and posting payments. The Billing Support Professional reports to the Billing Support Supervisor.

Essential Job Functions and Qualifications

• Maintain a clean-cut and professional appearance.
• Express a desire to actively learn systems, problem-solve, and provide excellent customer service.
• Possess working knowledge of Microsoft Office Applications, basic computer networks, and other necessary technologies.
• Preferably, have experience in similar fields.
• Exhibit excellent verbal and written communication skills.
• Display strong attention to detail and accuracy.
• Demonstrate the ability to work independently on assigned duties.
• Showcase exceptional organization and time management skills.
• Ensure regular full-time work attendance.
• Exhibit the ability to use a telephone, computer, and other required technology.
• Be capable of remaining stationary for at least 50% of the time.
• Constantly engage in sitting, walking, talking, use of fingers and arms, mental awareness, and hearing.
• Ensure corrected vision and hearing are within the normal range.
• Exhibit mental alertness and situational awareness.
• Possess a valid Driver’s license and a good driving record.
• Meet company drug screen requirements and pass AESBL background check.
• Must be fluent in English.
• Demonstrate the ability to communicate clearly.

Responsibilities

• Conduct yourself with the highest standards of ethics and professionalism.
• Check the Email portal for all billing related messages and respond to customers via phone, email, or text from the night prior by 11:59 AM. (Note communication in ConnectWise.)
• Answer all customer billing inquiries that we receive via phone, email, or text in the same business day.
• Generate and process invoices daily.
• Check the invoice search portal for agreement and down payment invoices that need to be closed and handled accordingly.
• Apply and post all checks and other payments received to QuickBooks.
• Using the daily Auto Pay report remove failed autopay methods and contact each customer to update their payment information.
• Review the failed ACH, credit card and locked payment methods in Connect Booster and reach out to each customer accordingly.
• Assist with generating send all agreement invoices for the next month.
• Assist with the AR/collections process.
• Receive & process all cancellation requests.
• Assist with back-end CW/CB/QB operations (correcting split entities, removing/updating incorrect invoices, processing returned payments, managing locked CB accounts, etc.)
• Ability to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
• Other projects, opportunities, and reports assigned by supervisor.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Experience:

• QuickBooks: 2 years (Required)
• Customer service: 2 years (Required)

Ability to Commute:

• Hoover, AL 35244 (Required)

Ability to Relocate:

• Hoover, AL 35244: Relocate before starting work (Required)

Work Location: In person