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AdventHealth Information Technology
All the benefits and perks you need for you and your family:
Benefits from Day One
Career Development
Whole Person Wellbeing Resources
Award-winning IT Department
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-Time Days, Remote
The role you’ll contribute:
The frontline Specialist is responsible for fielding and resolving inquiries via phone, chat, and other potential contact
methods within the centralized Consumer Experience Center (CxC). Expectations of this role include providing
exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers
and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance
standards. The frontline Specialist reports to the department Supervisor and maintains a working knowledge of
AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job
functions.
PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:
••Demonstrate through behavior AdventHealth's mission, vision, values, and service standards as outlined in the
organization's Whole Care Experience training.
within assigned functional areas(s) accurately and promptly.
insurance information, and authorizations, are correct and as accurate as possible to avoid a negative consumer experience
leading to a duplicate record, a rescheduled service, or a denied service.
of resources and services offered. Uses critical thinking to avoid scheduling conflicts.
department services.
Qualifications
The expertise and experiences you’ll need to succeed:
EDUCATION AND EXPERIENCE REQUIRED:
EDUCATION AND EXPERIENCE PREFERRED:
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Patient Experience
Organization: AdventHealth Information Technology
Schedule: Full-time
Shift: 1 - Day
Req ID: 24014165
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
Full Time
$45k-57k (estimate)
05/05/2024
07/04/2024
The following is the career advancement route for Consumer Experience Specialist I positions, which can be used as a reference in future career path planning. As a Consumer Experience Specialist I, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Consumer Experience Specialist I. You can explore the career advancement for a Consumer Experience Specialist I below and select your interested title to get hiring information.