All the benefits and perks you need for you and your family:

• Benefits from Day One

• Paid Days Off from Day One

• Student Loan Repayment Program

• Career Development

• Whole Person Wellbeing Resources

• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

The role you’ll contribute:

Under moderate levels of supervision, the Cloud Telephony Service Delivery Specialist – Associate applies practical knowledge of system design to solution implementation. The Service Delivery Specialist - Associate analyzes product build thoroughly and provides support to Intermediate and Senior Specialists. The associate then develops testing scripts, supports business stakeholders, and maintains product education documents. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The Cloud Telephony Service Delivery Specialist – Associate must utilize the knowledge of telephony processes, stakeholder’s needs, and information technology to manage data and support business stakeholders while maintaining alignment with the professional standards. They are responsible to assist the intake team during project discovery, understanding telephony build, create scripting applied during user acceptance testing, participate in live virtual sessions, post go-live stabilization and optimization, along with ticket queue support. The ability to communicate with all levels of leadership, clinicians, and ancillary department staff is essential for this position.

The value you’ll bring to the team:

• Demonstrates functional knowledge of one of the following applications: Microsoft Project Professional, Microsoft OneNote, JIRA, or Visio.

• Coordinates in various lean methodology based activities surround project assignments such as Voice of the Customer, Clinical Observation, Data Collection and Time Studies.

• Demonstrates knowledge of processes within the facility department.

• Ability to support Cloud Telephony service lines during pre and post implementation phases.

• Guide application team with request updates to design, build, and testing of telephony application components.

• Communicates necessary changes made in the application amongst team members and site contacts as appropriate.

• Develops and maintains system process documentation and outlines process steps using appropriate tools with direction and assistance from team members or the application manager.

• Participates in team meetings, project meetings, and other meetings when requested.

• Collaborates with leadership, physicians, clinicians, end users, vendors, and associates to develop and deploy telephony applications or new functionality.

• Assists the Cloud Telephony team in the preparation of training materials and provides education on new applications or functionality.

• Actively participates in facility support through solution implementation, activation, and post-live support.

• Experience: 1-2 years’ experience assisting with project coordination and system/application implementations required. (Telephony application experience, such as Five9 preferred)

• Microsoft suite of applications knowledge required.

• Telephony system application/implementation experience , such as Five9 preferred.

The expertise and experiences you’ll need to succeed:

EDUCATION AND EXPERIENCE REQUIRED:

• High school diploma or GED.

• 1-2 years in a field of study such as business, IT, or a healthcare related is required

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

• Completion of one professional certification within three years and maintenance of certification thereafter if applicable.