Terminal Operations Manager

• Location: Nampa, ID (onsite)
• Brand: Conrad & Bischoff
• Wage Range: $67,000 – $100,400 DOE

Parkland USA - Competitive Benefits. Meaningful Extras. Unmatched Values.

We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator.

We are a place where you can take your career in the direction you want to grow and go.

The Opportunity:

The Terminal Operations Manager the day-to-day operations of the terminal/warehouse, including safety and environmental regulations. This position is also responsible for the safe, environmentally sound, and cost-effective operation of rail unloading, truck load-out /unloading, and site security.

Key Responsibilities:

LEADERSHIP

• Role models and reinforces the organizational culture of Parkland USA through coaching, mentoring, rewarding, and accountability.
• Ensures all safety protocols and operations policies and procedures are followed; participates in appropriate safety training; demonstrates commitment to and support of Safety, Health, and Environment principles and values; champions safety as necessary.
• Maintains viable relationships with all employees to ensure customers’ needs are always met.

MANAGEMENT

• Hires, trains, and manages a team of direct reports including but not limited to warehouse staff. Manages and evaluates staff performance.
• Designs, implements, and enforces policies and procedures.
• Assigns or delegates responsibilities to employees within department. Sets priorities and ensures deadlines are met. Determines the technical accuracy of work.
• Works with Branch Manager to determine present and future facility needs for programs, personnel, and equipment.
• Reconciles inventory. Analyzes and monitors internal processes and statistical information for site. Uses that information to improve operational efficiencies.
• Allocates available resources to enable successful task performance.
• Works with Branch Manager regarding the budget and financial platform of the department. Prepares forecasting of budgets annually to set goals and expectations.
• Monitors general housekeeping of facility.
• Ensures that confidentiality of data collected and stored is maintained.

CUSTOMER RELATIONS

• Maintains and upholds customer relationships to maximize profitability. Resolves customer’s complaints and inquiries.
• Works with customers on new products, procedures, planning and implementation.
• Meets with existing customers to evaluate satisfaction and determine future needs.
• Collaborates with suppliers to ensure all allocations are met, and requests product as needed.
• Acts as contact for railroad issues and incidents on the property.
• Meets with inspection companies regarding operational issues.

Experience:

• 5 years experience dealing with customers
• 3 years experience in personnel management, including hiring, supervision, and evaluation
• Customer service focus including the ability to speak diplomatically and be a problem solver
• Experience in writing and implementing processes and procedures
• Strong analytical skills and the ability to recognize opportunities to improve business results
• Excellent verbal and written English communication skills
• Knowledge of Microsoft Office

Education:

GED equivalent, High School Diploma, or higher degree paired with 3 or more years of experience in business management or related field

Humble. Hungry. Smart. Does this sound like you?

We don’t sit on the sidelines. We think outside the box and always put in the effort. We continually strive for improvement, personally and professionally. We are guided by principles, not rules. We are excited by what the future holds.

We Want You to Shine.