Effective February 27, 2024

Primary Responsibility Summary

Primary purpose is to be the first touchpoint of customer experience for governmental and municipal customers and research opportunities within the territory. Daily activities involve responding to governmental inquiries from marketing channels, reviewing state and municipal bid websites, cold calling accounts and new business inquiries within a territory, generating quotes to quantify an opportunity, attending tradeshows, and updating records in internal and external databases

Reporting Structure

Reports to: DSR Team Leader

Travel Requirements

Reimbursed travel as needed (tradeshows, demos, training)

FLSA Classification

Non Exempt

Metrics Accountable

• Logging Activities

• Following up on all inquiries within one hour during the week (Weekend inquiries have a deadline of 10AM on Monday)

Responsibilities

• Contacting marketing inquiries and logging an activity within 1 hour of submission. Inquiries submitted over the weekend will need to be followed up by 10AM on Monday.

• 1 Hour leads: Southeastern's Marketing website and vendor submitted leads 

• Mass data lists will have individual timelines to that group

• Scheduling follow-up calls resulting in timely and helpful information that results in a written sales opportunity and warm pass off to sales team

• Cold calling and prospecting using internal and external databases (i.e. Salesforce, EDA, Hubspot, purchased data lists, etc.)

• Inputting, updating, and maintaining customer records in internal databases

• Assigning written sales opportunities to the proper marketing campaign to maintain reporting accuracy

• Pass along all relevant inquiries to branch service and parts staff. Will need to follow up with the staff member to collect information, fill out a written sales opportunity, and tag with the appropriate campaign

• Follow up with sales staff to ensure that written opportunities are worked and completed. If sales staff cannot make contact, DSR should take back the potential customer information and continue making contact

• Setting up, attending, collecting potential customer information, and dismantling local tradeshow as required

• Special projects as assigned

• Traveling to other branches as required

• Upholds Southeastern Equipment's Values, Vision, and Culture

Values and Mission

Upholds Southeastern Equipment's Values, Vision, and Culture.

PassionWe create relationships, not transactions.

Niche Through high levels of customer service we provide solutions and expertise to help customers move material to build the future.

Values

• Passion - We have steadfast determination.

• Helpful - We are reliable.

• Hustle - We have grit and do more than what is required.

• Human - We treat everyone with empathy and dignity.

• Customer First - We make sure our customers are cared for first.

Educational and Experience Requirements

Excellent interpersonal and customer service skills

• Excellent communication skills, including verbal, written, and the ability to listen carefully

• Obsessively organized coupled with the ability to multi task

• Familiar with CRM software like Salesforce

• Basic mathematical skills and the ability to use a calculator

• Minimum of High School diploma or GED, some college preferred

• Knowledge of heavy equipment is a plus

Physical Requirements and Working Conditions

• Work is typically performed within a store environment and at a desk. 

• The employee will be occasionally required to lift 5-10 lbs overhead. 

• The employee is expected to be able to sit for long periods of time and operate a motor vehicle occasionally.

• While performing the duties of this job, the employee is regularly required to sit, kneel, stand, walk, use hands to finger, handle, or feel; and reach with hands and arms. 

• The employee is regularly required to talk and listen. Specific vision abilities required by this job include close vision, and distance vision. 

• The ability to operate a computer and cell phone is required. 

Compensation package includes: Hourly wage plus a per call completed bonus of .50 cents. Full benefits! Excellent Growth Opportunities