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Description
Marshall Farms is looking for a strategic thinker to represent the organization with current and prospective clients. We are looking for a professional, with customer service experience and some scientific knowledge of our industry.
The Client Services Account Manager is an agent of Marshall BioResources and the main point of contact for our customers.
Essential tasks of the role include, but are not limited to:
Requirements
Competency Requirements:
Individual will be capable of working with various computer applications including Microsoft 365 products and Acumatica. Individual will be required to effectively and consistently perform above listed Essential Tasks. Individual will proficiently interact with cross-functional teams and possess good organizational skills and written and verbal communication skills. Individual will maintain thorough product knowledge and full understanding of the customer service philosophy and procedures of the company. Demonstrate the ability to be persuasive with customers, keeping “customer satisfaction” as a guiding factor.
Leadership Requirements:
Individual will contribute to a productive and professional environment by setting a positive example and demonstrating enthusiasm, diligence, ethical behavior, taking responsibility for one’s actions and challenging themselves to continually improve.
Work Conditions:
Duties of this position are primarily performed indoors, Monday–Friday. Shifts varied from 830 AM to 5 PM. Hours may periodically fluctuate including requirement of after-hours or weekend work. Travel as required to attend conferences and support our customers.
Physical Requirements:
Position is primarily an office position, but occasional time spent in the animal areas is expected.
Mental Requirements:
Minimum mental requirements necessary to perform key tasks of job to include but not limited to effective interpersonal communication, maintain attention to detail and high level of accuracy, comprehension (oral & written), understanding interrelationships between processes/activities, ability to forecast and anticipate consequences to actions, ability to coordinate activities logically, problem solving, maintain confidentiality, work with constant interruptions, all while putting the needs of the customer first.
Salary Information:
This position is a grade E1 with a salary range of $58,500 - $72,336 depending on experience
The Benefits of Being a Part of the Marshall Family
Our benefit package is an important element of the over-all experience we offer our employees.
Full-time employees receive:
About Marshall Farms Group, Ltd.
Our mission is to help improve the lives of people and pets. When you join our family, you will have a significant impact on fulfilling this mission by supporting our ability to provide animals and related services to the top research organizations across the globe – aiding their lifesaving biomedical and veterinary research. In addition, we leverage our extensive breeding experience as a preferred supplier to detection dog training programs; and are the leading provider of Pet Ferrets. Over the last 80 years we have grown from a local to a global company, but we haven't lost our family feel and employee-centric focus.
Marshall Farms Group, LTD is an Equal Opportunity/Affirmative Action employer.
Full Time
$89k-120k (estimate)
05/18/2024
07/17/2024
marshallfarm.com
Glenwood, IA
<25
The job skills required for Client Services Account Manager include Customer Service, Leadership, Problem Solving, Verbal Communication, Client Service, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Account Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Account Manager positions, which can be used as a reference in future career path planning. As a Client Services Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Account Manager. You can explore the career advancement for a Client Services Account Manager below and select your interested title to get hiring information.