Director, Programs

Seafarers, 123 East 15th Street, New York, New York, United States of America

Req #2451

Friday, April 12, 2024

ABOUT US: - We believe that everyone deserves a home!

Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Report ing to the Senior Director , the Director, Programs , Transitional Housing is responsible for the 24/7 operations for Seafarers Safe-Haven i ncluding overseeing clinical and case management services . The Director manages clinical and case management staff and oversees subcontractors providing security, medical, psychiatric, and food services. The Director ensures the Seafarers Safe-Haven is a safe, attractive housing alternative for street homeless individuals, and expedites client placement into appropriate permanent housing and supportive services.

The Director is responsible for meeting performance targets, including placement goals and developing strategies to achieve those targets. The Director supports Harm Reduction and Housing First strategies and other best - practice clinical interventions. The Director p rovides leadership to the program by informing decision making, implementing policies and procedures, and f acilitating effective communication.

The Director works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives. The position requires oversight of 24/7 operations and flexibility in work schedule as needed.

This is an onsite position.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Oversee daily Safe Haven operations and collaborate with the Director of Facility Maintenance and Director of Operations to ensure all aspects of the facility and service delivery run effectively

Ensure compliance with NYC and NY State regulations including adherence to DHS contract requirements . Collab orate with DHS Street Solutions team to trouble shoot and resolve any compliance challe nges

Supervise Assistant Program Director, Assistant Director, Facility Maintenance, and Assistant Director, Operations and ensure effective management of Clinical Coordinators, Harm Reduction Specialists, Housing Specialists, Housing and Reporting Specialists, Case Managers, Shift Supervisor, Residential Aide, Facility Maintenance Supervisor, and Office Manager

Oversee and promote effective strategies for case management and placement of clients into permanent housing following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice

Oversee and direct incident management, crisis interventions, risk assessments, and ensure all documentation is submitted to appropriate oversight entities in a timely manner

Respond and engage with external partners including SHS, community boards, elected officials, and other community members

Responsible for program outcome measures and performance targets and utilize management tools and data to create systems of accountability to ensure performance measures are achieved

Collaborate with government agencies, community members, and other stakeholders to establish a shared understanding of street homelessness and develop solution-oriented strategies and responses

Ensure positive communication and collaboration with partners in transitional and supportive housing, hospitals, and other service providers

Responsible for managing the programs budget

Support professional growth and learning for program staff through regular, structured supervision, team meetings, in-service trainings, modeling, enhancing organizational awareness and ensuring thorough communication with internal and external partners

Perform other dut i es as assigned

MINIMUM QUALIFICATIONS:

Masters degree required . NYS Licensed Masters Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW) is strongly preferred

Minimum 5 years of supervisory experience

Experience working in 24/7 programs and working with homeless or formerly homeless populations strongly preferred

Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients

Experience with crisis intervention, including, risk assessments and incident management

Ability to work successfully with a wide range of internal and external stakeholders

Demonstrated success in working in a fast-paced environment with multiple priorities

Ability to delegate and motivate staff to achieve deliverables

Ability to communicate (verbally and written) with diverse populations and stakeholders

Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; Familiarity with Access-based databases and the ability to learn new programs are required

Bilingual preferred

EOE/M/F/Vet/Disabled

Other details

Pay Type Salary

Min Hiring Rate $87,000.00

Max Hiring Rate $95,000.00

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Seafarers, 123 East 15th Street, New York, New York, United States of America