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Director, Programs
S2H BQ - QUEENS, 100-30 Atlantic Ave, Jamaica, New York, United States of America
Req #2446
Thursday, April 11, 2024
ABOUT US: - We believe that everyone deserves a home!
Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.
But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.
Reporting to the Senior Program Director, the Program Director , Brooklyn or Queens Outreach is responsible for 24/7 outreach and housing placement work in all of Queens . With the goal of moving people off the street and into transitional and permanent housing, t he Program Director collaborates with other outreach directors, city agencies, and a broad array of community stakeholders to help reduce street homelessness . The Director oversees all outreach activities and program operations including 311 responses, canvassing strategies, and managing encampments and hotspots. The Director is responsible for meeting performance targets including transitional and permanent housing placement goals and developing strategies to achieve those targets.
The Director supports Harm Reduction and Housing First strategies and other best - practice clinical interventions. The Director provides leadership to the program by informing decision making, implementing policies and procedures, and facilitating effective communication.
The Director works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives. The position requires oversight of 24/7 operations and flexibility in work schedule as needed.
Program staff will be required to find and assist street homeless individuals under the most extreme weather situations and leadership presence during winter alerts will be required. Must be willing and able to engage with street homeless individuals and can handle multiple tasks in a fast paced, dynamic team environment and demonstrate a willingness to shift easily between various responsibilities with diverse populations.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Oversee a team of 50-60 staff in a 24/7 program and is responsible for outreach and housing placement activities including special operations and joint initiatives with city agencies and other stakeholders; targeted initiatives to expedite housing placement and other interventions; follow-up with clients placed in transitional housing as well as those remaining on the street
Supervise Assistant Program Directors, Housing and Reporting Specialist, Operations Specialist, Housing Specialist, and Office Manager
Develop outreach and engagement strategies to identify areas where individuals are staying on the street and provide services to support these individuals
Ensure high quality service delivery by supporting best practice interventions with street homeless populations, collaborating with on-site psychiatric/street medicine team, and providing crisis intervention, including 958 removals and risk assessments
Respond and engage with external partners including SHS, community boards, elected officials, and other community members
Responsible for program outcome measures and performance targets and utilize management tools and data to create systems of accountability to ensure performance measures are achieved
Collaborate with government agencies, community members, and other stakeholders to establish a shared understanding of street homelessness and develop solution-oriented strategies and responses
Ensure positive communication and collaboration with partners in transitional and supportive housing, hospitals, and other service providers
Responsible for managing the programs budget
Support professional growth and learning for program staff through regular, structured supervision, team meetings, in-service trainings, modeling, enhancing organizational awareness and ensuring thorough communication with internal and external partners
Work closely with other DHS-funded Outreach teams and providers to ensure adherence to contractual requirements and delivery standards
Performs other related duties as assigned
MINIMUM QUALIFICATIONS:
NYS Licensed Masters Social Worker (LMSW) required
Minimum 5 years of supervisory experience
Experience working in 24/7 programs and working with homeless or formerly homeless populations strongly preferred
Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
Experience with crisis intervention, including, risk assessments and incident management
Ability to work successfully with a wide range of internal and external stakeholders
Demonstrated success in working in a fast-paced environment with multiple priorities
Ability to delegate and motivate staff to achieve deliverables
Ability to communicate (verbally and written) with diverse populations and stakeholders
Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; Familiarity with Access-based databases and the ability to learn new programs are required
Bilingual Spanish/English preferred
EOE/M/F/Vet/Disabled
Other details
Pay Type Salary
Min Hiring Rate $87,000.00
Max Hiring Rate $95,000.00
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S2H BQ - QUEENS, 100-30 Atlantic Ave, Jamaica, New York, United States of America
Full Time
$120k-176k (estimate)
04/30/2024
05/13/2024
breakingground.org
MEMPHIS, TN
200 - 500
1990
$10M - $50M
In 1990, a small group of people came together to bring to scale a new model of housing for people who were experiencing or at risk of homelessness - permanent supportive housing. The result was Breaking Ground's Times Square residence. Nearly 30 years later, the Times Square remains the largest supportive residence in the country, and thousands of people have been able to escape or avoid life on the streets by finding a home in one of its 652 apartments. Today, Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. ...Supportive housing - affordable housing paired with wraparound services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness. And for individuals and families at the edge of homelessness, our affordable apartments serve a a crucial safety net. But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.
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