106 Client Success Manager Jobs near me
Sevaa Group is Hiring a Client Success Manager Near Alpharetta, GA
Founded in 2001, Sevaa Group is a leading provider of managed hosting as well as web and application development.
Job Description
As a Client Success Manager, you will own the customer lifecycle for each of your accounts, including the implementation of Success Programs, contributing to revenue growth, managing the onboarding process, training clients, and minimizing churn.
Responsibilities
Account Management
- Be the primary point of contact for your accounts, responding to inquiries within 1 business hour and appropriately managing customer expectations.
- Proactively maintain a regular cadence of communication with each account.
- Maintain an Account Map, understanding the role of each contact within an account.
- Understand the revenue makeup or each of your accounts.
- Schedule, prepare, lead, and deliver Executive Business Reviews.
- Manage the contract renewal process.
- Identify revenue opportunities within your accounts and collaborate with Sales on proposals.
- Sustain business growth and profitability by maximizing value while also minimizing churn.
- Ensure all communication with clients is captured in the CRM.
- Ensure account records are kept up to date in the CRM, Project Management, and Billing systems.
- Maintain a quantitative and qualitative health score.
- Prepare weekly reports for management summarizing the activity in each of your accounts.
- Analyze customer data to improve customer experience quantitatively.
- Ensure the project management system is up-to-date with the current status of ongoing projects and tasks through ticket creation, scheduling, and follow-up.
- Prepare and maintain timelines for all ongoing projects.
- Schedule and prepare for client communications, including project kickoffs, regular touchpoints, and handoffs.
- Ensure that all scoped items and QA are complete before client hand off.
- Track out of scope tasks.
- Ensure projects remain under budget and on time.
- Daily time reconciliation for all assigned accounts.
- Provide first-line support to each of your accounts to address common questions before escalating to another team.
- Be accountable for setting and managing customer expectations throughout the ticket and project lifecycle.
- Create written and video documentation to provide helpful resources for clients.
- Deliver training sessions as a part of troubleshooting to empower clients.
- QA monthly CMS updates.
- Provide daily stand-up reports
- Contribute to and lead Success Team Sync
- Create and maintain playbooks
- Strong written and verbal communication and interpersonal skills
- Highly organized with a strong attention to detail and ability to multitask.
- Self-driven with a growth mindset and a proven track record of self-improvement
- Experience with Content Management Systems such as WordPress or Drupal
- Ability to perform analysis in Google Sheets
- Experience with an Analytics platform such as Google Data Studio
- Knowledge of customer success processes
Benefits Of Working With Sevaa Group:
- Flexible schedule
- Health, Dental, Vision Insurance
- Life insurance and disability coverage
- Health Savings Account
- Modern laptop and equipment
- Company Outings & Happy Hours
Job Summary
Full Time
$91k-129k (estimate)
05/04/2024
05/20/2024
sevaa.com
Atlanta, GA
<25
IT Outsourcing & Consulting
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The following is the career advancement route for Client Success Manager positions, which can be used as a reference in future career path planning. As a Client Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Manager. You can explore the career advancement for a Client Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Success Manager job description and responsibilities
Customer Success Managers are responsible for creating loyal customers who come back again and again.
02/14/2022: Twin Falls, ID
Build meaningful relationships with each client to truly understand their challenges, and create custom solutions to meet their unique needs.
02/23/2022: Bradenton, FL
Provides on-boarding training, support, and compliance expertise to ensure assigned clients understand and comply with applicable standards and laws for mobile marketing / engagement.
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Manage the renewal process, develop long-term relationships with customers and operate as a client advocate.
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Provide updates & training to existing clients on any new features that are rolled out.
01/06/2022: Shreveport, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Success Manager jobs
A Customer Success Manager seeks to develop a positive customer experience and fosters relationships and support brand loyalty.
03/04/2022: Port Arthur, TX
Customer success managers should keep a track of the customer’s product expiration dates and take follow-ups to renew their contracts.
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The CSM may work with clients to understand their desired outcomes from their Thrive services and sets personalized benchmarks for success.
02/25/2022: Orlando, FL
The Client Success Manager must seeks to develop a positive customer experience, fosters relationships and support brand loyalty.
01/03/2022: Schenectady, NY
Must understand client needs and offer solutions and support.
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Step 3: View the best colleges and universities for Client Success Manager.
