You haven't searched anything yet.
CareView Jobs
Title: Client Success Manager
Full-Time Position
Location: Nashville, TN
About CareView Communications, Inc. (PK: CRVW)
CareView Communications is an information technology provider to the healthcare industry.
We develop and manufacture patient safety products that bring new solutions to the healthcare industry. CareView has nationwide hospitals it supports with our various client driven products.
Role Description
CareView Communications is currently seeking candidates with medical experience (for example LPN, LVN, CMA, other hospital experience) for an open Client Success Manager position on our Operations team. Client Success Managers are highly involved in implementation with new clients and responsible for managing relationships with existing clients. This includes installation planning, workflow consultation, product use optimization, customer education, ongoing client support, and system maintenance.
Key Areas of Responsibility
· Build working relationships with hospital personnel on an ongoing basis
· Provide customer relations support to hospital personnel whenever required
· Communicate with administration, employees, and other departments to coordinate efforts, facilitate solutions and address any concerns
· Ability to train hospital staff and create learning plans on CareView products
· Possesses presentation skills for presenting new products, services, and applications
· Interact at a technical level with both CareView corporate staff and hospital staff
· Comfortable at working independently while supporting hospital staff related to any and all CareView services
· Ability to work unsupervised in a fluid work environment while assisting hospital staff related to client support
· Ability to handle onsite light technical support activities related to CareView services
· Provide when requested onsite software reporting for hospital personnel related to CareView products
· Availability to travel to hospital locations on an ongoing basis - *extent of travel depends on the territory
Experience
· Minimum of 2-3 years experience working in an client support role
· Effective listening and communication skills in client driven environment
· Demonstrate proficiency in typing, grammar and internal communication tools
· Ability to work in a team orientated environment
· Licensed Vocational Nurse (LVN) preferred
· Previous technical support experience within a client support environment
· Experience in healthcare industry is preferred
· Previous management experience is beneficial
Special Requirements
· Able to stand for extended periods while assisting hospital staff
· Able to handle any and all physical requirements related to the role
· Must pass a criminal background check and drug test
· Must be authorized to work in the United States
· Must pass HIPAA compliance test
· Must maintain required and appropriate hospital/institutional credentials
· Bachelor’s degree
· Bilingual preferred
The ideal candidate will work closely with hospital personnel ranging from the Executive level to the end users. The position will provide training on product usage to achieve hospital goals and establish results. Position will be responsible for the proper maintenance and functionality of the CareView equipment at each assigned facility. The ideal candidate should have experience working in a hospital/healthcare environment. A background in nursing, nursing support, healthcare sales, and/or customer service is desirable. Occasional weekend and evening work, along with some travel, may be required (contingent on the market).
For more information, please visit: www.care-view.com
CareView is an EEO/AA employer
Job Type: Full-time
Pay: $52,000.00 - $60,000.00 per year
Benefits:
Experience level:
Schedule:
Travel requirement:
Education:
Experience:
Work Location: On the road
Full Time
$99k-138k (estimate)
05/12/2024
09/08/2024
care-view.com
Lewisville, TX
100 - 200
The following is the career advancement route for Client Success Manager positions, which can be used as a reference in future career path planning. As a Client Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Manager. You can explore the career advancement for a Client Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Success Manager job description and responsibilities
Customer Success Managers are responsible for creating loyal customers who come back again and again.
02/14/2022: Twin Falls, ID
Build meaningful relationships with each client to truly understand their challenges, and create custom solutions to meet their unique needs.
02/23/2022: Bradenton, FL
Provides on-boarding training, support, and compliance expertise to ensure assigned clients understand and comply with applicable standards and laws for mobile marketing / engagement.
02/18/2022: Vincennes, IN
Manage the renewal process, develop long-term relationships with customers and operate as a client advocate.
03/04/2022: Saint Paul, MN
Provide updates & training to existing clients on any new features that are rolled out.
01/06/2022: Shreveport, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Success Manager jobs
A Customer Success Manager seeks to develop a positive customer experience and fosters relationships and support brand loyalty.
03/04/2022: Port Arthur, TX
Customer success managers should keep a track of the customer’s product expiration dates and take follow-ups to renew their contracts.
02/01/2022: San Bernardino, CA
The CSM may work with clients to understand their desired outcomes from their Thrive services and sets personalized benchmarks for success.
02/25/2022: Orlando, FL
The Client Success Manager must seeks to develop a positive customer experience, fosters relationships and support brand loyalty.
01/03/2022: Schenectady, NY
Must understand client needs and offer solutions and support.
01/03/2022: Albany, NY
Step 3: View the best colleges and universities for Client Success Manager.