Job description

CareView Jobs

Title: Regional Field Technician

Job Type: Full-Time Position

Location: Pompton Plains, NJ

About CareView Communications, Inc. (PK: CRVW)

CareView Communications is an information technology provider to the healthcare industry. We develop and manufacture patient safety products that bring new solutions to the healthcare industry. CareView has nationwide hospitals it supports with our various client-driven products, which increases patient safety.

Role Description

CareView Communications is currently accepting resumes for a Regional Field Technician to install and maintain the CareView System within various healthcare facilities in the California Region. The ideal candidate should have a strong knowledge in Ethernet networks to include punch-down panels, switches, terminations, CAT6 & CATV plant maintenance and installations.

Key Areas of Responsibility

• Communicate with administration, employees, and other departments to coordinate efforts, facilitate solutions, and address any concerns
• Ability to work with onsite corporate technical support to diagnose and repair issues in the field
• Participate in an “on-call” support rotation which may include 24/7 response time requirements
• Comply with industry standards, safety rules and regulations, as well as company policies and procedures
• Availability to travel to hospital locations on an ongoing basis, some out-of-state travel may be required..
• Resolves assigned open service tickets and provides regular updates with ETA’s.
• Tracks and records daily expenses using company provided expense report systems.
• Updates all company log’s (Ex. Operations Schedule, Equipment Inventory, etc)
• Responsible for maintaining an inventory of equipment per the assigned area and utilizing the company provided return equipment form to return bad equipment to the warehouse.
• Attends weekly conference calls with supervisors and managers.
• Install network and server equipment in data centers and communication rooms including cabling, power, and system cooling.
• Help troubleshoot and analyze existing hospital WIFI networks including, interference analysis and the configuration of equipment.
• Assist with analyzing and resolving network hardware and software problems; checking systems for alarms, taking appropriate corrective action and working with help desk/tech ops to resolve network problems.
• Performs other related duties as assigned.

Experience & Skills

• Ability to terminate Ethernet cable and experience in data application. Technical expertise with a link Sprinter and/or Fluke Network meters.
• Must have knowledge of CATV Head End and CMTS equipment, and can install, service, and validate installations for proper configuration and optimum signal performance.
• Strong knowledge of CATV and Broadband systems. The ability to upgrade and repair commercial building cable plant RF networks.
• Knowledge of DOCSIS frequencies and the ability to perform DOCSIS testing on completed installations to ensure quality service and optimum signal distribution.
• Minimum of 2-3 years experience working in a field installation or repair technical role
• Effective listening and communication skills in client support driven environment
• Demonstrate proficiency in typing, grammar, and internal communication tools
• Proficiency in all Microsoft products including outlook, word, and excel. Also proficient in Google Office Suite.
• Ability to work in a field operational orientated environment
• Able to explain technical issues to technical and nontechnical employees & clients.
• Previous management experience is beneficial

Special Requirements

• Able to handle all physical requirements including the ability to climb and work from a 10-foot ladder.
• Must be able to lift up to 55 lbs.
• Ability to stand and work in confined spaces
• Required to pass HIPAA compliance test
• Maintain appropriate hospital/institutional credentials

For more information, please visit: www.care-view.com

CareView is an EEO/AA employer

CareView GSA Multiple Award Schedule Contract Number: GS-07F020AA

Salary: $52,000-$58,000 per year (Based on experience)

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:

Abiding by the CDC Guidelines

Work Location: Multiple Locations

Job Type: Full-time

Pay: $46,000.00 - $52,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Payment frequency:

• Paid biweekly

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Baton Rouge, LA: Relocate before starting work (Required)

Work Location: On the road