About the company

At the forefront of the revolution in retail Albertsons Companies is pleased to announce an exciting opportunity for a Service and Delivery Technician III supporting Albertsons retail grocery stores in Missoula, Montana , and the surrounding area. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.

Albertsons is one of the largest retail employers, providing approximately 300,000 jobs across 2,200 stores, 22 distribution centers, 20 food and beverage plants and various support offices. We operate in 34 states and the District of Columbia under the Albertsons banner, as well as Safeway, Tom Thumb, Jewel Osco, Shaw’s, and many more recognizable names.

What you will be doing

You will be providing IT Support to our Albertsons stores in and around Missoula, Montana, including but not limited to: Whitefish (North), Hamilton (South), Butte (East) and all stores between. You would work on deploying equipment and installing new hardware and software. You would also work with our computers, printers, POS Systems, scales, and Network Servers.

The successful individual will provide IT Technical Support to our Albertsons retail grocery stores in and around Missoula, Montana, and the surrounding area. In addition, the successful person will be tasked with troubleshooting, and configuring various pieces of IT hardware unique to retail, as well as conducting break-fix repair on our computers, printers, POS Systems, scales, and Network Servers.

In this role you will have the opportunity to work on different projects and learn about new technologies. In addition, you will have the opportunity to learn all facets of store support, and network with fellow Technicians and support store directors to run our best-in-class retail grocery stores.

Main responsibilities

• Support standard hardware platforms and systems installed throughout Albertsons
• Repair all approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers.
• Provide complete recoverability of systems and applications.
• Trouble shoot resolution.
• Installation of new hardware and software.
• Provide customers with IT support; meet goals for service level agreements.
• Provide network and remote connectivity (hardware/software) support.
• Maintain equipment inventory controls and policies.
• Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems.
• Interface with all Corporate IT groups for on-site support and technology resolutions.
• Adhere to repair standards and service levels established.
• Driving required for this Zone Service Area.
• Role includes up to 20% travel

We are searching for someone with

• Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations)
• Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
• Working knowledge of IT hardware, installation models and Windows, MS Office, and related applications.
• Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
• Flexibility to work a variety of shifts, day, evening and overnight, as well as 24/7 on-call support capacity.
• Strong sense of urgency, business ethics, dependability and follow through.

We believe the successful candidate has these qualifications and experience:

• High school graduate, BA/BS degree preferred or 3 year's technical/training/hardware certifications preferred.
• Information Technology project implementation exposure with 5 year's technical systems and 2 years of technical support experience.
• 2 years’ experience with retail store systems, technology systems and hardware preferred.
• 2 years’ experience with installation and configuration of desktop and peripheral technology preferred.
• Must be able to lift up-to 50 pounds of equipment, some twisting and turning with equipment installs.
• Must have a good, safe driving record. Must have a reliable vehicle for this position.

What is it like at Albertsons?

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

Job Type: Full-time

Pay: $24.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call

Supplemental pay types:

• Signing bonus

Application Question(s):

• Do you have Technical Support Experience?

Ability to Relocate:

• Baton Rouge, LA: Relocate before starting work (Required)

Work Location: In person