At VeraPro we believe in a collaborative work environment. Our aim is to maximize individual contributions while leveraging the collective intelligence of our team, to generate solutions for our clients and our team. A collaborative work environment has been proven to fully engage employees, improve retention, and increase innovation.

Through collaboration, our employees thrive in an ever-changing, diverse workplace. In addition to increasing innovation, collaboration increases employee energy, creativity, and productivity, which leads to a less stressed, happier, and more engaged workplace. We are looking for employees with three key traits: the ability to work effectively in a team environment, be passionate about our work, and lastly, a flexible and positive attitude.

Our Field Technicians support end-users by remote support and onsite at the client’s location. They also play a crucial role in fostering a technology-rich learning environment, empowering students and educators to leverage technology effectively in their academic pursuits. They contribute to the school's mission of providing a 21st-century education that prepares students for success in a digital world. We offer a competitive pay and benefits package. The Filed Technician works well under pressure, can multitask, and engages in emergency technical support. The Filed Technician is a core part of the operations team and is customer-focused with managed services experience.

VeraPro is currently seeking an experienced Field Technician to join the team.

Position Type: Full Time with weekend availability

Location: Baton Rouge, LA

Work Environment/Physical Demands: Office/light lifting

Travel Requirements: Occasional office visits

Essential Functions:

• Provide remote and onsite support to end-users
• Resolve numerous service requests each day
• Support various versions of desktop operating systems (Windows, Chrome OS, etc.)
• Troubleshoot and repair personal computers
• Work with other team members to replace, install, and assist in configuration of Network equipment.
• Image and prepare devices for end users
• Detect and remove viruses and malware
• Precisely document problems and resolutions steps

Minimum Requirements:

• Minimum 1-year experience in IT supporting end-users
• Experience helping users with remote control technology
• Experience supporting the Microsoft product stack
• Strong customer service skills
• Strong written and verbal communication skills
• Self-motivated, organized, and solution advocate
• Attention to detail
• Applicants must be currently authorized to work in the U.S. for any employer

Preferred Requirements:

• Bachelor’s degree preferred
• 3 years experience in IT supporting end-users