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SVA is looking for a Client Success Manager to join our growing Consulting team. This is the opportunity you have been looking for! In this role, you will refine your skills across several industries, find your passion and the perfect fit. You will benefit from continuous learning through client-facing interactions and share your knowledge of how business applications impact our internal and external teams. Collaborate with an accomplished and diverse team of professionals and enhance your career with personalized development and mentoring opportunities. Demonstrate your expertise and leadership skills, while building your career in an independent and growing professional services firm that has been certified as a Great Place to Work®! SVA You. Together, We Serve. People. Better.
Position Summary
As a trusted advisor to our ERP clients and internal support team, the Client Success Manager utilizes their strong Acumatica knowledge to ensure our clients maximize the use of our product portfolio. This role establishes, maintains, and leverages KPIs to ensure successful client relationships. This position may be fully remote, or hybrid / onsite (at either our Madison, WI or Brookfield, WI locations).
Essential Functions
Important responsibilities and duties may include, but are not limited to, the following:
Supervisory Responsibility
This position has no supervisory responsibility, but may mentor junior staff as needed or warranted.
Qualifications
Education: 4-year degree in business, finance, accounting, computer science, or related field is required.
Experience: 2 years of prior customer service, account management, consulting, solutions engineering, client sales, and/or ERP implementation experience required, preferably utilizing Acumatica software.
Demonstrated Skills, Abilities, & Behaviors
Work Conditions/Physical
Apply Today!
Begin a long-term relationship with a company where motivation drives advancement. We invite you to explore employment opportunities with us and see how you can have an exciting and enjoyable career!
SVA is certified as a great workplace by the Great Place to Work® institute.
SVA participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
SVA participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.
Full Time
Ambulatory Healthcare Services
$103k-144k (estimate)
05/01/2024
05/16/2024
sva.com
BROOKFIELD, WI
200 - 500
1974
Private
$10M - $50M
Ambulatory Healthcare Services
SVA provides accounting and consulting services for individuals and businesses.
The following is the career advancement route for Client Success Manager positions, which can be used as a reference in future career path planning. As a Client Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Manager. You can explore the career advancement for a Client Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Success Manager job description and responsibilities
Customer Success Managers are responsible for creating loyal customers who come back again and again.
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Build meaningful relationships with each client to truly understand their challenges, and create custom solutions to meet their unique needs.
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Provide updates & training to existing clients on any new features that are rolled out.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Success Manager jobs
A Customer Success Manager seeks to develop a positive customer experience and fosters relationships and support brand loyalty.
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Customer success managers should keep a track of the customer’s product expiration dates and take follow-ups to renew their contracts.
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The Client Success Manager must seeks to develop a positive customer experience, fosters relationships and support brand loyalty.
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Step 3: View the best colleges and universities for Client Success Manager.