140 Client Services Manager Jobs in Madison, WI
Lakeview Supported Living Services is Hiring a Client Services Manager Near Madison, WI
Description:
The Client Services Manager, operating as part of the Client Services Team, ensures the delivery of high quality services for clients of Lakeview Supported Living Services. With direction and support from the Director of Client Services, the CSM identifies, develops, coordinates, monitors and participates in the residential and community services for clients. The responsibilities of the Client Services Manager include, but are not limited to:
- Developing and maintaining a strong rapport with each Lakeview client
- Working a minimum number of direct support hours with clients (daytime, evening, weekend or overnight).
- Managing Caregivers to maintain Lakeview's expectations for high quaility support
- Developing, implementing, monitoring, reviewing and updating personalized Support Plans for clients
- Maintaining an expert level understanding of the Support Plans for clients
- Working with the DCS to coordinate and maintain Client and Support Staff schedules
- Attending internal and external team meetings for clients
- Collaborating and communicating professionally with internal and external teams and guardians for clients
- Acting as the primary point of contact for internal and external teams and guardians for clients
- Facilitating Meet and Greets (introductions) between clients and potential Support Staff
- Delegating responsibilities and supervising the work of Support Staff working with clients
- Providing initial and ongoing training for both new and existing Support Staff per the Support Plans
- Working with the DCS to track and monitor timekeeping records, tasks, wellness questions and shift notes for clients
- Evaluating the performance of Support Staff
- Understanding the high level support needs of all clients within the LSLS Network
- Answering phone calls and responding in person as the On-Call Manager for the entire network of clients during scheduled/assigned timeframes.
- Participating in the Interview, Training and Development, Performance Review and Termination processes of the agency.
- Filling in on open or available shifts with all clients in the LSLS Network as needed.
Minimum Qualifications:
- Associates Degree or Bachelor's Degree
- At least 2 years of Health Care, Social Services or Direct Support experience or related college level courses.
- Ability to successfully pass a Caregiver Background Check.
- A valid driver’s license with personal transportation that is reliable and insured.
- A smartphone with suitable voice and data plan for daily calls, email and internet usage.
Skills Required (intermediate for all):
- Leadership
- Time management and organization
- Clear verbal and written communication
- Critical thinking and problem solving
- Conflict resolution
- Email, word processing and spreadsheet development
- Building rapport
Characteristics Required:
- Punctual
- Hard working
- Flexible
- Adaptable
- Quick learner
- Positive mental attitude
- Kindness
- Empathy
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed
Application Question(s):
- Tell me about your past work experience and how it can connect to being successful in this role?
Experience:
- Caregiving: 1 year (Required)
- Management: 1 year (Required)
Work Location: Multiple locations
Job Summary
Full Time
$87k-113k (estimate)
05/11/2024
09/06/2024
The job skills required for Client Services Manager include Leadership, Client Service, Problem Solving, Written Communication, Time Management, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Manager positions, which can be used as a reference in future career path planning. As a Client Services Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Manager. You can explore the career advancement for a Client Services Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Manager job description and responsibilities
Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.
02/16/2022: Shreveport, LA
They also ensure unsatisfied clients are compensated with free services, products, or discounts.
02/28/2022: Tucson, AZ
Client service managers oversee the hiring, orienting, and training of staff for the department.
01/16/2022: Yakima, WA
Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.
01/18/2022: Colorado Springs, CO
They develop policies and regulations necessary for ensuring client satisfaction.
03/08/2022: Poughkeepsie, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Manager jobs
Should be excellent communicators capable of leading a team.
02/21/2022: Utica, NY
Client services manager often consult customer surveys and other types of research to gauge the overall level of client satisfaction and address areas of concern.
02/12/2022: York, PA
As service manager you must be good as overseeing a team of customer service Associate's and ensure they are providing an exceptional client experience.
02/02/2022: Canton, OH
Mastermind creative ways to deliver an exceptional client experience.
02/15/2022: Portland, ME
Candidates should ensure they have all related education, experiences and skills necessary to the client services manager position they are applying for.
02/25/2022: New Haven, CT
Step 3: View the best colleges and universities for Client Services Manager.
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