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Have you consistently bridged the gap between businesses and their clients, creating lasting relationships and ensuring unparalleled service delivery? Do you thrive in fast-paced, client-centric environments where every interaction matters? If the answer is yes, we invite you to elevate your career with us at Understory.
As a Client Success Representative at Understory, you'll be instrumental in nurturing and expanding our relationships with our distinguished clientele. Your role goes beyond traditional customer service; it's about being the voice of the client within our organization and ensuring that our products and services consistently exceed expectations.
In our collaborative, fast-paced environment, you will be surrounded by a team with expertise in weather and climate, insurance, data science, technology, and R&D. Your day-to-day tasks will help shape the underpinnings of a revolution in insurance, and your contribution will be integral to our success.
Your main role responsibilities will include:
You're exactly the professional we're looking for if you:
Compensation includes:
Step into a pivotal role at Understory as a Client Manager and champion a client-first culture. We're eager to welcome you to our team and together, enhance our client journey!
About Understory
Understory is a leading provider of insurance solutions built for the era of climate change. The company's global network of Dot weather stations powers the world's most sophisticated weather risk model. By combining mutualized, optimized risk structures with precision weather technology and modeling, Understory develops affordable, stable property insurance solutions.
Traditional insurance is no longer fit for purpose. Natural catastrophes driven by the volatility of climate change is increasing rates and restricting coverage. Insurance and reinsurance companies are pulling out and leaving 76% of global assets unprotected. Transformation is inevitable, and it's coming to the global insurance market. Understory cracked the code, and our approach is the only way to close this gap.
Comprising a compact yet fiercely dedicated & passionate remote team, Understory is a mission-centric, results-driven start-up that thrives on relentless adaptability and resilience. We cherish accountability and push the limits at breakneck speeds, always backed by the unwavering support of our colleagues. To sustain our drive, we place significant emphasis on work-life harmony, nurturing our families, and fostering our communities.
Understory, headquartered in Madison, Wisconsin, is poised to rewrite the story of insurance. To embark on this exciting journey with us, visit www.understoryweather.com.
Full Time
IT Outsourcing & Consulting
$49k-64k (estimate)
02/05/2024
05/28/2024
understoryweather.com
BOSTON, MA
<25
2012
ANDREW MILLER
$10M - $50M
IT Outsourcing & Consulting
The job skills required for Client Success Representative include Customer Service, Products and Services, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Success Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Success Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Success Representative positions, which can be used as a reference in future career path planning. As a Client Success Representative, it can be promoted into senior positions as an Account Executive - Advertising that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Representative. You can explore the career advancement for a Client Success Representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Success Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Success Representative job description and responsibilities
Client Success Representative look out for their customer’s business and work with them to find solutions to pain points.
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Are responsible for creating loyal customers who come back again and again.
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Establish clear client retention goals.
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Process milestones for the clients and employees to work toward.
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Assist customers with setting up and navigating programs or software .
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Success Representative jobs
Promote the value of the product.
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Upsell services and products with the brand image.
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Listen carefully to stay one step ahead.
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Promote value through customer experience.
03/13/2022: Galveston, TX
Review customer complaints and concerns and seek to improve the customer experience.
03/02/2022: Sumter, SC
Step 3: View the best colleges and universities for Client Success Representative.