5 Client Success Manager Jobs in Burlington, MA
Ready Education is Hiring a Client Success Manager Near Burlington, MA
ROLE PURPOSE
The Client Success Manager is responsible for managing customer relationships in a strategic way in order to drive client retention while also pushing sales expansions. This position serves in a strategic capacity supporting clients as a trusted advisor and advocate while also representing the company objectives and driving revenue.
KEY STAKEHOLDERS
Sales
Marketing
Customer Experience
Finance
Product & Engineering
MAIN RESPONSIBILITIES
- Develop and execute retention strategies for clients using goal-oriented and value-based strategies.
- Be a trusted partner and consultant to clients helping them match our solution to obstacles in order to demonstrate a positive ROI.
- Build a rewarding relationship with clients and internal team members.
- Manage a regionally based customer portfolio of an average of 75 accounts.
- Own contract renewals and expansions, including leading pricing and contracting conversations with key client stakeholders. .
- Analyze, respond and react to performance data to help measure client performance and communicate ROI.
- Ability to identify and manage at-risk accounts and execute churn mitigation strategies.
- Proven ability to foster relationships with key client stakeholders at all levels including front line, mid level and executive level.
ESSENTIAL REQUIREMENTS OF THE ROLE
- Minimum 3-5 years of experience in a proactive, customer-facing/customer success/sales/problem-solving role in Higher Education/ Ed-Tech/ Student Affairs
- Ability to understand and identify client issues/challenges and formulate, execute and optimize strategies and solutions.
- Strong written and verbal communication and presentation skills including ability to comfortably present to peers, senior leadership internally and key stakeholders and clients.
- Curious and self-directed with strong attention to detail, time management skills and ability to juggle priorities and all other duties as assigned.
- Proven track record of driving client satisfaction and retention
- Ability to build and cultivate strong relationships
- Strong analytical and problem-solving skills and the ability to create stories using data
- Ability to collaborate with multiple stakeholders to create and refine repeatableand scalable processes
- Self-directed worker who feels at home in a fast-paced, ever-changing environment and can quickly adapt to changing priorities and requirements
- Enthusiastic about learning and working with the latest technologies and following industry trends
- Understanding of the needs and challenges faced by higher education and driven to improve the student experience
- Understanding of the Higher Education industry and experience in executing sales strategies.
- Experience in B2B and B2B2C SaaS
- 10-20% travel required
Job Summary
Full Time
$116k-162k (estimate)
05/08/2024
07/07/2024
getreadyedu.com
Los Angeles, CA
Related Companies
The following is the career advancement route for Client Success Manager positions, which can be used as a reference in future career path planning. As a Client Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Manager. You can explore the career advancement for a Client Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Success Manager job description and responsibilities
Customer Success Managers are responsible for creating loyal customers who come back again and again.
02/14/2022: Twin Falls, ID
Build meaningful relationships with each client to truly understand their challenges, and create custom solutions to meet their unique needs.
02/23/2022: Bradenton, FL
Provides on-boarding training, support, and compliance expertise to ensure assigned clients understand and comply with applicable standards and laws for mobile marketing / engagement.
02/18/2022: Vincennes, IN
Manage the renewal process, develop long-term relationships with customers and operate as a client advocate.
03/04/2022: Saint Paul, MN
Provide updates & training to existing clients on any new features that are rolled out.
01/06/2022: Shreveport, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Success Manager jobs
A Customer Success Manager seeks to develop a positive customer experience and fosters relationships and support brand loyalty.
03/04/2022: Port Arthur, TX
Customer success managers should keep a track of the customer’s product expiration dates and take follow-ups to renew their contracts.
02/01/2022: San Bernardino, CA
The CSM may work with clients to understand their desired outcomes from their Thrive services and sets personalized benchmarks for success.
02/25/2022: Orlando, FL
The Client Success Manager must seeks to develop a positive customer experience, fosters relationships and support brand loyalty.
01/03/2022: Schenectady, NY
Must understand client needs and offer solutions and support.
01/03/2022: Albany, NY
Step 3: View the best colleges and universities for Client Success Manager.
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