5 Jobs in charleston, wv
West Virginia Housing Development Fund is Hiring a Customer Service Representative Near Charleston, WV
- Responsible for processing loan payoffs through all formats;
- Responsible for working the monthly Low UPB Crystal Report;
- Responsible for mailing of Paid in Full Letters on loans;
- Responsible for preparing original loan files for delivery to United Bank;
- Responsible for creating original loan files for Loan Servicing and filing of original loan documents;
- Responsible for monthly MERS Reconciliation;
- Responsible for handling incoming faxes and monitoring voice mailbox;
- Responsible for responding to borrower’s payoff statement requests via web and fax;
- Responsible for processing Death Certificates, Letters of Admin Papers, Letter of Authorizations, Marriage Certificates and Divorce Decrees;
- Responsible for processing all address changes on loans;
- Responsible for processing lien notices from lenders on loans;
- Responsible for scanning customer service documents into Document Manager;
- Responsible for securing servicing documents in common areas at the end of each day;
- Responsible for daily delivery and pickup of other department documents;
- Responsible for ordering departmental supplies;
- Responsible for coordinating delivery of shred bins for scanning;
- Provides excellent customer service electronically, in-person, and over the phone;
- Provides backup support for processing loan payments through all formats;
- Provides backup support for processing payment corrections;
- Provides backup support for securing Payment Folder at the end of business day;
- Provides backup support for preparing Releases on Paid in Full Loans:
- Provides backup support for all Investor Daily Reporting Functions;
- Provides support as needed to complete any function within the Loan Servicing department.
- Communication • Organizational Skills
- Conflict Management • Problem Solving
- Customer Service • Quality
- Dependability • Regular Attendance
- Ethics • Teamwork
Job Summary
Full Time
$30k-38k (estimate)
08/13/2023
06/20/2024
wvhdf.com
South Charleston, WV
100 - 200
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The job skills required for Customer Service Representative include Customer Service, Problem Solving, Customer Support, Microsoft Office, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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