Job #268375: Customer Service

Job Code:#268375

Title:Technical Support Analyst

Job Type:Job Posting

Job Location:Boston Massachusetts

Job Description:

Position Overview:In the Technical Support Analyst role, you will be the initial point of contact for our clients in resolving technical and application related inquiries regarding Bullhorns software product. In assessing and resolving end-user questions you will work to ensure that our core team of Analysts and Engineers continues to deliver world-class technical and application support to Bullhorns dynamic and growing customer base.Responsibilities:Help resolve software and technical questions for the customer efficiently and effectivelyGather the required information necessary in order to best handle customer software and technical inquiriesManage customer expectations regarding estimated response times for issue resolution Extensively research and document customer technical issuesCollaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriatePartner with Technical Support team members on various strategic projects when needed Required Qualities/Skills: Bachelor's degree from an accredited University or CollegeMust have 1 year work experience in delivering software supportMust have passion for being part of a hard working, winning teamMust have ability to multi-task in a fast paced environmentMust have excellent ability to learn and articulate software-related and technical conceptsMust have strong active listening skillsMust have excellent Customer Service skillsMust have strong attention to detail when communicating with customers (verbal & written)Must have ability to empathize with customers and convey confidenceMust have basic understanding of Internet connectivity and networkingMust have familiarity with Microsoft Word, Excel and OutlookMust have a basic understanding of email technology (SMTP, iMail, etc.)