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Competitive Range Solutions LLC is Hiring a Business Process Analyst Near Washington, DC
Job Description:
Competitive Range partners with the government to plan and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on challenging, exciting projects in a collaborative, congenial environment.
Competitive Range Solutions requires the expertise of a talented and experienced Business Process Analyst. The role involves assisting in analyzing, documenting, and improving Information Technology (IT) service delivery within the Federal Agency. It's crucial that the candidate can demonstrate their ability and experience working in federal agencies' customer environments and their effective integration with a government multi-contractor team.
The Business Process Analyst is primarily responsible for analyzing and documenting current processes within the federal agency operations. They will also provide actionable recommendations to improve IT service delivery standards and process efficiencies. The ideal candidate must have strong analytical skills, expertise in process documentation, and the ability to collaborate effectively with various technical teams and leadership.
Roles and Responsibilities:
- Analyze the existing agency’s operation IT processes to identify and document best practices and areas for improvement.
- Perform a comprehensive inventory of all current (As-Is) processes and provide detailed documentation and VISIO diagrams of these processes.
- Utilize the ticketing system to extract data related to Helpdesk ticketing.
- Develop and provide executive-level dashboard reports using MS Excel and other tools to pictorially represent the data.
- Collaborate with leadership to develop and provide governance process documentation for Desktop Support, Asset Management, and Network and Wireless.
- Coordinate improvement with field operations and service delivery and engineering government team.
- Evaluate current (As-Is) processes in collaboration with leadership to propose and document improved (To-Be) processes.
- Collect IT service delivery satisfaction data through approved surveys to assess and report current customer satisfaction levels.
- Collaborate with leadership to develop and implement recommendations for improving service delivery and customer satisfaction.
Qualifications/Experience:
- Excellent analytical, organizational, and communication skills
- Proven experience in business process analysis in IT service management
- Ability to work independently and in a team oriented collaborative environment
- Experience in developing executive-level reporting and governance documentation
- Strong proficiency with MS Office, Visio, Tablo, and ServiceNow platform
Education/Certifications:
- Bachelor’s degree in business administration, Information Technology, Computer Science, or a related field
- ITIL certification
Job Summary
Full Time
$117k-143k (estimate)
05/23/2024
07/21/2024
The job skills required for Business Process Analyst include Leadership, Communication Skills, Collaboration, Business Administration, etc. Having related job skills and expertise will give you an advantage when applying to be a Business Process Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Business Process Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Business Process Analyst positions, which can be used as a reference in future career path planning. As a Business Process Analyst, it can be promoted into senior positions as a Business Process Optimization Specialist V that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Business Process Analyst. You can explore the career advancement for a Business Process Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Business Process Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Business Process Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Business Process Analyst job description and responsibilities
Business Process Analyst uses the process/workflow software to create process models which can be simulated, executed and analyzed directly by the business.
02/05/2022: Longview, TX
A business process analyst helps senior management to drive the strategy execution through designing new business models; streamlining and reengineering existing business processes and providing support to change management.
02/17/2022: Bradenton, FL
Business Process Analysts’ comprehensive perspective of their organisation enables a key business capability from which every business benefits.
02/27/2022: Anchorage, AK
Business Process Analysts have knowledge of process mapping and business process reengineering.
01/21/2022: Idaho Falls, ID
They create new processes to take over existing ones and consult on how to build a process from the ground up for maximum efficiency.
02/13/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Business Process Analyst jobs
Report the outcome of each technique used.
03/28/2022: Lowell, MA
Evaluates, optimizes and designs work processes to optimize business outcomes.
03/13/2022: Greenville, SC
Every challenge a business faces has multiple solutions, with some being more effective than others.
01/30/2022: Boston, MA
Test case Although Business analysts are not explicitly asked to create test cases, but they must understand what they constitute and how to create one, as they sometimes have to test functionalities by referring to the test cases.
02/20/2022: Richland, WA
They are also considered to be modellers of business processes.
02/16/2022: Port Arthur, TX
Step 3: View the best colleges and universities for Business Process Analyst.
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