We are seeking an IT Specialist who has experience with IT/systems admin. Daily duties include but are not limited to support, repair, implementation of IT hardware and software, and short turnover on daily support tickets. Responsibilities: • Ability to use skillset and knowledge of best practices to resolve tickets via Salesforce and coming up with a solution with no assistance and some approval • Identifies, analyzes, and repairs product failures; orders and replaces parts as needed through Dell or other approved vendors. • Asset management from procurement, stock, imaging, deployment, refresh to disposal. • Relies on experience and judgment to plan and accomplish goals. • User provisioning/administration using a variety of cloud-based solutions (Microsoft Azure and Office 365, Salesforce, etc.). • Obtain certifications from hardware vendors. • Provide tier 1-2 support to users. Working in Salesforce Service Cloud to resolve requests. • Work on various projects to improve user experience • On-call rotation • Additional duties as assigned by manager Education and Experience Requirements: • Bachelor’s degree preferred or equivalent work experience • 2 years tech support experience in a break-fix environment. • A certification needed. • Creativity and latitude required. • Previous experience creating, managing, deploying system images. • Strong interpersonal skills, a fantastic troubleshooter, excellent communication skills with a great “I.T. deskside manner”, with a strong attention to detail. • Good organizational skills and good documentation ability. • Team player and ability to work independently. • Basic scripting knowledge with PowerShell and batch files. • Knowledge of Windows 10/11 Pro and Enterprise edition, Windows Server 2012/2016,2019,2022. • Microsoft Office Suite Support: Office 365 E3 • On Premise and Cloud (Azure) Active Directory environment • Active Directory and Group Policy configuration and administration #LI-Remote Why choose Cognizant: Entrepreneurial environment that welcomes your ideas Opportunity to do great work Outreach programs that support communities and tap into your volunteer spirit Learning opportunities to help current needs and advancement Global operations, with opportunities in North America, Europe and Asia Pacific An abundance of Affinity groups to meet your needs Cognizant Core Values: Start with a point of view: I apply my expertise to gain trust and to lead our clients forward. Seek data, build knowledge: I use facts to guide my actions and decisions. Always strive, never settle: I act with agility and creativity, determined to stay one step ahead. Work as one: I deliver solutions that draw upon the full power and scale of Cognizant. Create conditions for everyone to thrive: I include, enable, and invest in everyone around me. Do the right thing, the right way: I always make the ethical choice. Cognizant (Nasdaq-100: CTSH) engineers modern businesses. As one of the world’s leading professional services companies, we help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast changing world. Together, we’re improving everyday life. Founded in 1994 as a technology development arm of The Dun & Bradstreet Corporation, we were spun off as an independent company in 1996, and have worked closely with large organizations to help them build stronger businesses ever since. Today, Cognizant engineers modern businesses to improve everyday life, helping some of the world’s most established companies remain the most loved brands. In today’s fast-changing technology landscape, we work with our clients to advance every aspect of how they serve their customers: digitizing their products, services and customer experiences; automating their business processes; and modernizing their technology infrastructures. Cognizant’s Workday practice was formed in 2020 through the acquisition of Collaborative Solutions, a leading global finance and HR transformation consultancy. Our 1,700 experts provide full lifecycle services—advisory, deployment, and post-production—using our proven, proprietary tools. With headquarters in the US and a rapidly expanding footprint that extends from India and China to Europe, North America, South America and the Middle East, we’re committed to building digital talent all around the globe so everyone can benefit from the full spectrum of human ingenuity. We collaborate locally with clients, in person and in their local languages. We believe that the opportunity presented by technology has never been greater, and because of that opportunity, Cognizant will continue to work with clients to modernize their businesses, making everyday life even better for them, their customers and the communities they serve. Our Commitment to Inclusion: At Cognizant, we are working every day to create conditions for everyone to be their best self. Diversity and Inclusion are at the heart of our ability to deliver sustained and improved results for our teams, clients and community successfully and consistently over the long term. The Cognizant Values serve as the foundation for this commitment. We recognize that an inclusive workplace provides a place of belonging where all employees can thrive, work as one, feel valued and engaged, and have opportunities to grow and succeed. As an equal opportunity employer, we are committed to consideration of all qualified applicants without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Accommodations: If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information. Notice of E-Verify Participation Cognizant EEO Policy Right To Work poster EEO is the Law poster and Supplement Pay Transparency Nondiscrimination Provision