3 Jobs in Sheboygan, WI
Barry-Wehmiller is Hiring an IT Service Desk Analyst Near Sheboygan, WI
Job Description:The Enterprise IT Service Desk Analyst’s role is to provide our internal customers with an exceptional experience for every contact. The IT Service Desk Analyst will assist our customers with all aspects of their PC and mobile device related challenges. This includes resolution of incidents that may result in installing, diagnosing, repairing, maintaining, or upgrading the PC, its peripherals, or the software in use. The IT Service Desk Analyst always strives to exceed the customer’s expectations by providing solutions whether in person, remotely by telephone, e-mail, or other means necessary to deliver consistent and superior service.
Principal Duties and Responsibilities (Essential Functions):
- Provide world class customer support.
- Accept and solve support issues.
- Migrate and deploy PC’s/ PC images.
- Function and communicate in a global support team.
- Respond to ticketing incidents by priority and assignment.
- Support customers through superb communication in person, by telephone and or email.
- Fully document resolution, and communication history to customer in incident ticket.
- If appropriate, convert resolution to knowledge base document to share with other team members.
- Diagnose, analyze, and resolve PC and software problems for internal customers through incident ticketing system.
- Analyze root cause and implement corrective solutions.
- Deploy new equipment to customers from unpacking to delivery.
- Collaborate with infrastructure team to ensure efficient operations.
- Assist in resolving issues with customers on server-based software products.
- When working on any PC, ensure the latest security settings, antivirus, and application patches are applied.
- Use tools and applications for monitoring PC performance and provide performance statistics and reports.
- Maintain inventory of all hardware and software.
- When necessary, contact third-party support and PC equipment vendors.
- Maintain knowledge of current IT trends and advancements.
- Responsible for other opportunities as required.
- Full time – Five days a week - In the office position (Service Desk is the face of IT)
- On-call availability and some evening and weekend hours.
- Some travel required.
- An associate degree in the field of business administration, computer science, or management information systems and/or 3 years of related work experience is preferred.
- A certification is desired.
- Experience working in a team-oriented, collaborative environment.
Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.
Company:BW Corporate US
Job Summary
Full Time
Specialty Trade in Construction
$51k-64k (estimate)
05/13/2024
07/08/2024
barrywehmiller.com
CLAYTON, MO
3,000 - 7,500
1885
ROBERT CHANTMAS
$1B - $3B
Specialty Trade in Construction
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The job skills required for IT Service Desk Analyst include Troubleshooting, Service Desk, Problem Solving, Computer Science, Customer Support, Oral Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Service Desk Analyst positions, which can be used as a reference in future career path planning. As an IT Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Service Desk Analyst. You can explore the career advancement for an IT Service Desk Analyst below and select your interested title to get hiring information.
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