5 Jobs in Rochester, NY
Heritage Christian Services is Hiring a Help Desk Technician Near Rochester, NY
Overview
The Help Desk Technician will support all Heritage Christian Services employees, computer hardware and software, which supports the mission, vision and values of Heritage Christian Services, Inc.
Pay rate for this position: $19.20 - $25.80 / hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting
Responsibilities
- Provide support for desktops, laptops, tablets, mobile devices, and their respective software.
- Resolve computer hardware, software, internet, and web-based application issues.
- Perform minor hardware repairs.
- Imaging of computers with agency approved software and services.
- Work with hardware vendors to resolve issues.
- Mobile device setup (laptops, Chromebooks, tablets, smart phones.)
- Printers and copiers support.
- Utilize help desk ticketing system.
- Provide remote and in-person support with provided tools as needed.
- Follow up with end-user to ensure resolution.
Qualifications
- Associates Degree or equivalent 3 to 5-year experience in an IT-related field.
- Experience providing Windows desktop support.
- Experience with remote support tools.
- Proficient in Microsoft Office products.
- Experience with Active Directory.
- Reliable and organized.
- Ability to work well in a team environment.
- Excellent customer service skills.
- Valid driver’s license that meets Heritage Christian motor vehicle standards.
- Physical ability to lift up to 30 pounds.
Our Commitment to Equity and Justice
We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity.
Job Summary
Other
Skilled Nursing Services & Residential Care
$49k-60k (estimate)
05/06/2023
04/11/2025
heritagechristianservices.org
NORTH TONAWANDA, NY
25 - 50
1979
PAULINE BENSON
<$5M
Skilled Nursing Services & Residential Care
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About Heritage Christian Services
Heritage Christian Services partners with thousands of people throughout Rochester and Buffalo to ensure everyone including children and people with developmental disabilities feels valued and respected. Most of the agencys more than 2,600 employees work directly with people who have disabilities so they can find the best place to live and work and build strong community connections. Other employees work with children at Expressive Beginnings Child Care in Henrietta, Greece or Webster. Thanks to their dedication, HCS is recognized as one of New Yorks top four service providers for people wit ...
h disabilities, has earned national accreditation and won a prestigious local award for business ethics. Heritage Christian Services is known for innovative community impact programs including the Pieters Family Life Center in Henrietta, the Center for Human Services Education and A Second Thought Resale Shop in East Rochester, Springdale Farm in Ogden and Heritage Christian Stables in Webster. Together, those programs serve more than 22,500 people annually.
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The job skills required for Help Desk Technician include Help Desk, Customer Service, Microsoft Office, Computer Hardware, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.
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