At SANY, our faculty and students are supported by SANY IT systems to create an environment for the best aspects of public education. We’re seeking an experienced IT support person to join us on this journey. In this role, the support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to provide best support possible to our faculty and students. Engaging with them throughout the school, the IT support person will have an immediate impact on the education of young scholars.

Objectives of this role

• Maintain essential IT operations, including operating systems, applications, servers, Google Workspace, laptops, desktops, Chromebooks, software, and hardware

• Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, and Google Workspace

• Handle business-critical IT tasks and system improvements

Responsibilities

• Install, configure, and support workstation software, hardware, and printers.

• Maintain and support the School’s security camera and access control systems.
• Analyze staff and student needs, and identify improvement opportunities.
• Maintain student Chromebooks.
• Implement applications and software upgrades and troubleshoot any performance issues

• Train faculty and staff in using software, hardware, and other instructional technologies, and provide technical support when needed

Required skills and qualifications

• Two years of experience in IT

• Deep knowledge of operating systems, current equipment and technologies, instructional technologies, and tools.
• Excellent interpersonal skills

• Ability to maintain confidentiality of staff and student information

Preferred skills and qualifications

• Bachelor’s degree (or equivalent) in computer science

• Professional certification such as CompTIA A