Job Title : Tech Support / Desktop Support- 24-00276

Location : Ridgefield Park, NJ 07660

Duration : 12 months

Client : SamsungTeknotrain

Rate : $25 / Hour on W2 / C2C-Keep 4-5 Margin

Primary Responsibilities :

Serve as an escalation point of contact for internal applications, hardware, mobile, and remote technology.

Follow up on any outstanding issues with customers regarding the status and closure of incidents / requests.

Provide VIP Support for Executives.

Troubleshoot and resolve all hardware, software, and network problems.

Escalate issues to third-level support teams.

Must be willing to travel up to 10% of the time.

Qualifications :

Strong working knowledge of core applications including Windows 7 / 10, Microsoft Office, Imaging Software, SCCM, and Active Directory.

Experience with Helpdesk ticket tracking software and remote desktop support tools.

Excellent problem-solving, communication, and interpersonal skills.

Ability to prioritize and organize work to meet defined SLAs.

Be able to work as a team member.

Android mobile in corporation experience.

Mac in corporation experience is a plus.

Excellent communications and customer support skills.

Requirements :

Bachelor's degree preferred with at least 4 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and / or experience.

Knowledge of Windows 7 / 10 / 11, Office 2016 / 2019 / 2021, PC hardware, Remote Support, and VPN.

Last updated : 2024-05-17