SUMMARY OF RESPONSIBILITIES :

• Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers;
• Ensure communication and coordination between customers, lineservice crew and staff;
• Coordinate fueling, catering, car rental, hotel booking and reservations;
• Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly;
• Answer the general number phone lines and forward calls to the the appropriate person;
• Fill out digital forms for new clients and actively promote additional aircraft services and products;
• Respond to customer email inquiries in a timely and courteous manner;
• Complete daily invoicing and data entry for various vendors and customers;
• Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made;
• Other duties as assigned.

QUALIFICATIONS AND SKILLS REQUIRED :

• High school diploma / GED required;
• Aviation experience preferred, but not required;
• Intermediate computer skills;
• Excellent communication skills;
• Excellent customer service skills;
• Ability to multitask;
• Strong conflict resolution skills;
• Maintain a professional demeanor and appearance at all times;
• Weekend availability and willingness to work overtime during peak seasons.

OTHER REQUIREMENTS :

• Be at least 18 years of age;
• Legally entitled to work in the United States;

SCHEDULE : Rotational shift that are 8 to 10 hour in length. Must be available to work weekends and statutory holidays as required.

BENEFITS :

• 401(k) plan with employer match;
• Health, dental and vision insurance;
• Life insurance;
• Paid time off;
• Tuition reimbursement.

Last updated : 2024-05-23