job summary : Responsibilities :

Responsibilities :

• Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining positive relationships.
• Enter orders into the ERP system, ensuring accuracy and completeness
• Coordinate shipping efforts, providing customers with timely updates on shipping times
• Communicate with shipping companies to obtain rates and coordinate logistics
• Generate and send paperwork, including invoices and any necessary documentation
• Interact professionally with customers, team members, and higher-level stakeholders via phone, email, and written communication
• Collaborate with individuals around the world, understanding and adapting to diverse communication styles
• Proactively address and resolve customer issues, ensuring satisfaction and maintaining a positive company image
• Collaborate with higher-level team members to address complex customer concerns
• Demonstrate the ability to remain calm under pressure and handle challenging situations without getting flustered
• Exhibit a willingness to learn and grow within the role, taking advantage of training opportunities

Skills : Follow-up, Active Listening, Telephone Etiquette, Empathy, Adapting to Change, CRM, Typing Skills, Basic Software Skills, Basic Computer Skills, Customer Service, Customer Relations, Customer support, Call Center Support, Microsoft Office, Phones, Emails Experience : Experienced1 year(s)

responsibilities :

• Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining positive relationships.
• Enter orders into the ERP system, ensuring accuracy and completeness
• Coordinate shipping efforts, providing customers with timely updates on shipping times
• Communicate with shipping companies to obtain rates and coordinate logistics
• Generate and send paperwork, including invoices and any necessary documentation
• Interact professionally with customers, team members, and higher-level stakeholders via phone, email, and written communication
• Collaborate with individuals around the world, understanding and adapting to diverse communication styles
• Proactively address and resolve customer issues, ensuring satisfaction and maintaining a positive company image
• Collaborate with higher-level team members to address complex customer concerns
• Demonstrate the ability to remain calm under pressure and handle challenging situations without getting flustered
• Exhibit a willingness to learn and grow within the role, taking advantage of training opportunities

qualifications : Experience

Experience

• Experienced
• 1 year

Education

• High School (required)
skills :
• Follow-up
• Follow-up
• Active Listening
• Telephone Etiquette
• Empathy
• Adapting to Change
• Typing Skills
• Basic Software Skills
• Basic Computer Skills
• Customer Service
• Customer Relations
• Customer support
• Call Center Support
• Microsoft Office
• Phones
• Emails
1 day ago