Opulence Management Inc. is a sales agency with a reputation for curating and delivering high converting sales strategies that improve a brand’s market share, drive new customer acquisition, provide long-lasting customer retention, and increase their revenue. Our success is largely driven by the people who make up Opulence Management Inc., and we are proud to work with some of the most passionate, dedicated and innovative people out there.

Due to new brand partnerships and product rollouts, we are actively looking to hire a Verizon Customer Service Trainee. The Verizon Customer Service Trainee will work closely within our Verizon Sales division and is an integral component to the growth and success of this department. The core function of this role is to increase sales by developing and maintaining genuine relationships with new and existing customers.

Verizon Customer Service Trainee Duties/Responsibilities:

• Utilize a generated lead list provided by the client to follow up with potential customers and convert them to closed accounts
• Communicate with customers in a one-on-one setting to identify their needs and provide recommendations best suited to their lifestyle
• Deliver engaging product presentations tailored to the customer’s wants and needs
• Ensure superior customer satisfaction through regular communication and relationship management
• Address any customer questions or concerns with honesty, transparency and professionalism; Escalate serious issues to the appropriate department manager
• Maintain detailed reports of all sales activities in accordance with Opulence Management’s compliance requirements
• Regularly monitor sales and performance metrics to ensure strong conversion and customer satisfaction ratings

Verizon Customer Service Trainee Required Skills/Abilities:

• Excellent communication skills including presentation and negotiation skills
• Possess a high attention to detail
• Reliable team player
• Strong problem-solving skills
• Ability to function in a dynamic, fast-paced environment
• Reputation for being honest and trustworthy
• Able to commute to our office location and travel throughout Long Island and the surrounding suburbs

Education and Experience:

• Bachelor’s degree in Marketing, Business, Entrepreneurship, or related field OR
• At least 2 years of related customer service or sales experience

Job Type: Full-time

Pay: $42,671.06 - $51,388.80 per year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person