About Us

LightBox is on a mission to modernize the real estate industry. We provide commercial, geographical, spatial, and environmental building data on a single platform. Our definitive data and intuitive products are transforming the way organizations of all sizes solve problems.

Position Overview

The Part Time IT Helpdesk role is to provide a point of contact for end-users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices, infrastructure equipment, and software to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate manner and provide end-user assistance where required.

What you will do and achieve

• Provide support for a variety of end-user devices.
• Receive and respond to incoming calls, service desk tickets, email, or chat regarding Helpdesk related incidents.
• Perform onsite and remote analysis, diagnosis, and resolution of complex end-user computer problems and recommend and implement corrective solutions.
• Provide first line assistance and triage for end-user account login, network, and corporate email related issues.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required service levels.
• maintain an inventory of all IT Assets at supported locations.
• Record and manage equipment sent to third-party vendor repair facilities for those devices under warranty or service contracts.
• Accurately track instances of equipment failure, repair, installation, modification, and removal.
• Assess the need for performance upgrades to end-user devices based on software technical specifications and implement change as necessary.
• Collaborate with network administrators to ensure efficient operation of the company’s end-user computing network environment.
• Work on computer imaging and configuration.
• Conduct research on end-user devices in support of standardization and procurement efforts.

Who you are

Education

• A person with a computer support background.
• Computer and technical certifications a plus.

Experience

• Basic Knowledge of Computer hardware and OS environments.

Key Knowledge & Skills

• Technical knowledge of hardware, including Windows laptops and desktops.
• Hands-on hardware troubleshooting experience.
• Working technical knowledge of current protocols, operating systems, and standards, including Windows, MacOS, iOS, and Android.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.

Core Competencies

• PC and Laptop troubleshooting and repair.
• Network troubleshooting and repair.
• Printer and peripheral troubleshooting and repair.
• Knowledge of operating systems and security practices.

Other Desirable Attributes

• Ability to conduct research into PC issues and products as required.
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language.
• Understanding of the organization’s goals and objectives.
• Analytical and problem-solving abilities, with keen attention to detail.
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Strong customer-service orientation.

Physical Requirements

• Lifting up to 40 lbs.

This job description is a general listing of the required tasks and expectations of the position and in no way implies that the duties listed above are the employee’s only responsibilities. The employee is expected to perform other tasks, responsibilities and training as instructed by their supervisors. Duties and responsibilities may change at any time with or without notice.

This position may require additional hours outside of the standard work schedule including occasional holiday, evening and/or weekend hours in order to meet deadlines or to accommodate customers.

LightBox and all its holding companies are an equal opportunity/affirmative action employer. It is the policy of the LightBox and its holding companies to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, disability, or veteran status.

Job Type: Part-time

Pay: $20.00 per hour

Expected hours: No more than 21.5 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Experience:

• Help desk: 3 years (Required)
• Windows: 3 years (Required)

Ability to Commute:

• Oklahoma City, OK 73108 (Required)

Ability to Relocate:

• Oklahoma City, OK 73108: Relocate before starting work (Required)

Work Location: In person