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Service Dispatcher
genesisONE Northbrook, IL
$42k-55k (estimate)
Full Time 1 Month Ago
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genesisONE is Hiring a Service Dispatcher Near Northbrook, IL

genesisONE is a bold nationwide managed print services leader that meets and exceeds our customers’ rapidly evolving needs.
As the result of our evolution from Genesis Technologies, we emerged with a new name: genesisONE. Together we are ONE and a
one-of-a-kind managed print services expert meeting the needs of a new hybrid workforce, positioning ourselves and our
customers for growth and success. genesisONE is seeking a talented and dynamic individual to join our service team as our
Dispatcher, located in our Northbrook, IL office. For more information on our company, please visit www.mygenesis1.com.
POSITION OVERVIEW
The Service Dispatcher will be responsible for dispatching service technicians to service calls. Along with dispatching service
calls, this position will work to achieve optimal efficiencies helping us to achieve our service level customer expectations.
Communication skills are very important as you will work with both internal and external customers. In this role, you will gain a
sense of accomplishment by being part of a team helping solve customer problems. The Service Dispatcher will help ensure that
our company maintains its profitability and productive environment.
IN THIS ROLE YOU’LL:

  • Dispatching new service calls to local technicians
  • Monitoring and tailoring daily schedules to optimize response times. This may include the rescheduling of calls to
another tech
  • Following up on open parts calls for techs to speed up completion
  • Keeping customers updated on the status of open calls
  • Working with the Help Desk and solutions to triage and troubleshoot calls and if possible complete calls without an on-
site visit
  • Assist in the coordination of the local installation of printers and copiers

YOU WILL WORK HARD, YOU WILL HAVE FUN, AND YOU WILL ENJOY:

  • Regular business working hours Monday through Friday, 40 hours per week, hybrid work schedule
  • Complete benefits package (paid time off, medical, dental, and life insurance, AD&D and short-and-long-term disability
insurance, flex spending, and 401(k) with a company match)
  • Casual dress code
  • Great work environment with a team of people who enjoy working together!

TO BE SUCCESSFUL IN THIS ROLE, THE KEY QUALIFICATIONS ARE:

  • Bachelor’s degree or suitable equivalent experience may be considered
  • Minimum three years office experience – dispatch experience preferred
  • Recognized ability to work independently, possess good organizational skills, work well within a team, being personable &
focused on meeting customer expectations, naturally patient, & stay calm during stressful times
  • Proficiency in Microsoft Excel & Word, Mac OS, & Windows (e-Automate considered a plus)

Our investment doesn’t stop with the customer; it carries over to our employees. We seek a long-term relationship to grow your
career. That’s why genesisONE has won the “Chicago’s Best and Brightest Companies to Work For®” award and the “Nation’s Best
and Brightest Companies to Work For®” award for the past several years in a row!

If interested and qualified, please email your completed application and resume to: careers@mygenesis1.com

Job Summary

JOB TYPE

Full Time

SALARY

$42k-55k (estimate)

POST DATE

04/24/2024

EXPIRATION DATE

06/22/2024

WEBSITE

genesisoneq8.com

SIZE

<25

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The following is the career advancement route for Service Dispatcher positions, which can be used as a reference in future career path planning. As a Service Dispatcher, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Dispatcher. You can explore the career advancement for a Service Dispatcher below and select your interested title to get hiring information.

If you are interested in becoming a Service Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Dispatcher for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Dispatcher job description and responsibilities

Service Dispatchers manage customer phone calls and organize service calls such that HVAC Technicians can move efficiently from job to job throughout the day.

01/20/2022: Wilmington, NC

Service Dispatchers are office professionals who oversee HVAC Technicians' work and direct them to jobs that require attention.

02/07/2022: Washington, DC

The service dispatcher will also ensure that the necessary tools and parts are ready for the job.

02/27/2022: Moline, IL

Service dispatchers prioritize service requests and schedule jobs accordingly to address the most urgent customer needs as quickly as possible.

03/04/2022: Binghamton, NY

Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.

03/06/2022: Memphis, TN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Dispatcher jobs

Moreover, the management will need to train technicians and the dispatcher to work together.

02/17/2022: Billings, MT

Other duties usually seen on a Service Dispatcher resume example are relaying work order and messages, communicating with work crews, addressing customer questions, and maintaining records of service requests.

02/23/2022: Peoria, IL

Analyze how jobs are being assigned, scheduled and re-scheduled.

01/28/2022: Atlantic City, NJ

Typically requires a high school diploma or equivalent.

03/24/2022: New Suffolk, NY

Dispatchers need the technological skills to use computers, software, radios and recording equipment.

02/22/2022: Gary, IN

Step 3: View the best colleges and universities for Service Dispatcher.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College