genesisONE is a bold nationwide managed print services leader that meets and exceeds our customers’ rapidly evolving needs.
As the result of our evolution from Genesis Technologies, we emerged with a new name: genesisONE. Together we are ONE and a
one-of-a-kind managed print services expert meeting the needs of a new hybrid workforce, positioning ourselves and our
customers for growth and success. genesisONE is seeking a Field Service Technician to join our Service Team, based out of our
Northbrook, IL office. For more information on our company, please visit www.mygenesis1.com.
POSITION OVERVIEW
The Field Service Technician’s primary role is to support the fleets of printers, copiers, and MFPs within our customer base while
ensuring company policies and procedures are being followed as outlined by the Management Team. This position is responsible
for providing onsite repairs of copiers, printers, and MFPs and making sure all pertinent data is entered in the closing notes of
each service call. This position is also responsible for providing clear and timely communication to our customers regarding ETAs
and other important updates related to their service calls.
IN THIS ROLE YOU’LL:

• Travel throughout a local, designated territory to provide onsite maintenance and repair of copiers, printers, fax