5 Jobs in Mount Juliet, TN
Thyme Care is Hiring a Bilingual Administrative Assistant Near Mount Juliet, TN
At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.
To make this happen, we're building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.
YOUR ROLE As a bilingual Spanish/English Administrative Assistant, you will be handling inbound & outbound calls, text messages, secure emails, and faxes from members and providers and connecting them to their Care Team. Additionally, you will provide administrative support by generating member reports, data entry, and checking and sending mail on behalf of the Care Team. This role reports into our Team Lead and is a hybrid role based in Nashville; this role requires you to work from our Nashville office 2 days per week with the option to work from home up to 3 days per week. If preferred, you may work from the Nashville office 5 days per week. To be successful in this role, you should have a year or more of telephonic support experience in a healthcare or customer service role with a drive to handle member interactions with empathy and patience.
After your first three months, you will:
- Have completed training and are up to speed on Thyme Care tools, processes, and expectations
- Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards.
- Generate daily member reports and assist with day-to-day functions to help prepare interdisciplinary care team meetings, such as case conferences
- Provide inbound telephonic, text, fax, and email support for our members
- Send mail to members on behalf of the Care Team and check the Nashville-based PO box
- Be able to identify and triage a member's needs to connect them with our Care Teams for clinical support and care coordination
- Send weekly surveys to our members
- Schedule patient and provider calls and case conferences, as needed
- Contribute to special projects or data entry, including the growth of our virtual medical practice and stop-gap process execution
- People-first. Thyme Care's mission and members matter to you, deeply.
- Bilingual. You have English and Spanish language proficiency in verbal and written communication.
- Organized. You bring structure to chaos. You're skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.
- Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.
- Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course.
- A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.
- Identify priorities and take action. You know how to identify and prioritize a member's needs, and do what it takes to ensure that urgent and important needs are addressed immediately.
- Culture carrier. You're curious, resilient, have a growth mindset, and are committed to fostering a positive environment.
This is a non-exempt, full time position. The pay rate for this role is $19.23/hour.
We are a growing organization and recruit and employ a large number of these roles. Because of this, we actively interview for this position even when we don't have an immediate opening. Candidates who complete the interview process and fit the role are eligible for the next available opening. We will reach back out once an open position becomes available.
The Recruiting team will share more information about our hiring philosophy during an initial phone screen and can answer questions you might have about it then.
We are committed to promoting the health and well-being of all individuals. As a provider of cancer care navigation, we recognize that those with cancer constitute a vulnerable population at risk of contracting COVID-19. As such, Thyme Care has adopted a mandatory COVID-19 vaccination policy, requiring all employees to receive a COVID-19 vaccination as a condition of employment, subject only to conflicting laws and approved exemptions based on medical or religious objections. Additionally, we recognize a history of inequality in health care. We're here to challenge these systems with a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the patients our products serve. We are an equal opportunity employer.
Job Summary
Full Time
$45k-56k (estimate)
06/10/2024
06/30/2024
NASHVILLE, TN
25 - 50
2020
ROBIN SHAH
<$5M
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The job skills required for Bilingual Administrative Assistant include Customer Service, Administrative Support, Data Entry, Coordination, Commitment, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual Administrative Assistant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual Administrative Assistant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Bilingual Administrative Assistant positions, which can be used as a reference in future career path planning. As a Bilingual Administrative Assistant, it can be promoted into senior positions as an Administrative Assistant III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Administrative Assistant. You can explore the career advancement for a Bilingual Administrative Assistant below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
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