5 Jobs in Madison, WI
Acara Solutions is Hiring a Customer Care Representative Near Madison, WI
- Answering inbound customer calls and emails related to placing orders, order status, product information, or pricing.
- Processes customer orders and complaints in the ERP system (Oracle) promptly and accurately.
- Ensures that customer information is current and accurate
- Commits to meeting individual agent goals
- Contributes to overall KPI targets:
- Meeting individual metric standards such as monthly goals, available/ready phone time, inbound talk time, and service levels.
- Monitoring emails and providing exceptional customer service
- Collaborates with multiple departments such as logistics, trade compliance, supply chain, and sales when needed to resolve customer issues
- Create and maintain customer accounts.
- Resolve technical issues over the phone
- Prepare Return Merchandise Authorizations (RMA's)
- Recommends specific products to proactively close phone sales
- Attend and Complete departmental and compliance trainings via computer.
- Follows company policies and procedures including quality and safety.
- Available Shifts:
- a) Mon-Fri 8:00 am- 5:30 pm
- b) Mon-Fri 8:00 am-4:30 pm
- c) Mon-Fri 9:00 am –5:30 pm
- High School Diploma or GED Required
- At least one (1) years of work experience in a customer support environment
- Good verbal and written communication skills
- Proficient in MS Office Suite, ERP, and Oracle
Preferred Skills / Qualifications:
- Experience with Microsoft Office, SAP, Salesforce.com (CRM systems)
- Optical knowledge or experience
- Proactive and effective communicator
Job Summary
Temporary
Business Services
$36k-46k (estimate)
03/09/2024
07/03/2024
acarasolutions.com
WILLIAMSVILLE, NY
1,000 - 3,000
1957
SCOTT STENCLIK
$200M - $500M
Business Services
Related Companies
About Acara Solutions
Acara is a premier provider of recruiting and workforce solutionswe help companies compete for talent. With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, employer branding, and workforce services worldwide. At Acara, we see fit. Learn more at acarasolutions.com. Acara is an Aleron company. Learn more at aleroninc.com. Our values: Were supportive. ...
We value our employees, encourage them to succeed, and reward their positive efforts. Were principled. We demonstrate respect for moral principles and ethics. Were defined by actions of honesty, integrity, fairness, equality, dignity, diversity, and individuality. Were accountable. We take ownership of our actions. Whats more, we take ownership of our results. Were engaged. Were seasoned pros who bring our best selves to work, and we encourage others to do the same. Were transparent. Were an endless stream of open communication to our employees, clients, suppliers, and partners. Were all in. We are 100% committed to sustaining growth and achieving success.
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The job skills required for Customer Care Representative include Customer Service, Customer Support, Microsoft Office, Customer Care, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
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