27 Customer Care Coordinator Jobs in Madison, WI
Gordon Flesch is Hiring a Customer Care Coordinator Near Madison, WI
In This Role You Will
- Provide exceptional Customer Care to all Gordon Flesch Company customers both internal and external
- Maintain and promote a high level of professionalism in all forms of communication at all levels
- Promptly and professionally support high volumes of customer phone calls through to resolution; handling an average 1,000 queue calls per month
- Process toner and supply orders, along with service requests, received through various methods of communication
- Leveraging internal resources, provide basic troubleshooting support for customer calls, and appropriately route internally to Service or Technical Support when needed
- Invoice Centralized Dispatch and Billable Service Calls making adjustments as needed
- Process Service & Supply Invoice edits and voids
- Resolve shipping related issues such as tracers, call tags, and claims
- Process supply returns with call tags & equipment
- As needed, follow up with Dealers regarding pending Centralized Dispatch calls
- Utilize Customer Device monitoring software to fulfill Just in Time shipments
- Provide support to the Field Service Team
- High school diploma or equivalent
- Ability to provide effective telephonic customer support in a high volume environment
- Excellent verbal and written communication skills
- Strong attention to detail and excellent data entry skills
- Ability to handle multiple tasks both effectively and efficiently
- Proficient with Microsoft Office applications, including Word, Excel, and Outlook
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Job Summary
Full Time
Wholesale
$38k-48k (estimate)
02/11/2024
11/05/2024
gflesch.com
DUBUQUE, IA
200 - 500
1956
Private
BOB EDWARDS
$10M - $50M
Wholesale
Related Companies
About Gordon Flesch
Gordon Flesch distributes office equipment, supplies and software in USA.
The job skills required for Customer Care Coordinator include Customer Service, Commitment, Customer Support, Microsoft Office, Customer Care, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Coordinator positions, which can be used as a reference in future career path planning. As a Customer Care Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Coordinator. You can explore the career advancement for a Customer Care Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Coordinator job description and responsibilities
Customer care coordinator document reports, resolve complaints, and process orders and payments.
02/12/2022: Florence, AL
They also take orders from the customers, process their payments, and explain the features and functions of the product.
01/09/2022: Miami, FL
Customer care coordinators also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
01/14/2022: Nassau, NY
Achieved sales goals and service performance requirements through new customer sales, sales of accessories and by providing excellent customer satisfaction.
03/09/2022: Benton Harbor, MI
They are professionals who are responsible for addressing customer needs and ensuring they have a good experience.
01/29/2022: Salem, OR
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Coordinator jobs
Those Customer Care Coordinators who do attend college, typically earn either a Business degree or a Health Care Administration degree.
02/04/2022: Salisbury, NC
Most of the time, a customer care coordinators has a certain quota to reach and works under a manager's supervision.
03/17/2022: Reno, NV
Customer care coordinators are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
03/10/2022: San Jose, CA
A customer service coordinator manages a team of customer service employees and ensures that the team complies with the policies and procedures of the organization.
03/03/2022: Florence, SC
There are various methods for resolving problems and conflicts used by the customer service coordinator.
02/14/2022: Buffalo, NY
Step 3: View the best colleges and universities for Customer Care Coordinator.
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