28 Customer Care Specialist Jobs in Madison, WI
Pellitteri Waste Systems Inc is Hiring a Customer Care Specialist Near Madison, WI
CSR II - Customer Care Specialist
Pellitteri Waste Systems, Inc. Madison, WI, USA
Compensation: $23.00/hr
Employment Type: Full-Time
Why Work Here?
Do you consider yourself the BEST OF THE BEST in the Customer Service field? If so, we have a great team for you to join! Enjoy working for a growing family owned business that puts integrity, passion and pride into all of our work. Pellitteri Waste Systems, Inc., has been a locally owned and operated company for over 70 years. We are searching for an experienced, positive and enthusiastic full time Customer Care Specialist to join our team! Check out our CS Recruitment Video at https://youtu.be/cBnlmguF9-Y.
We offer:
- Competitive weekly pay
- Paid time off
- Free and low-cost Health Insurance options , dental and vision insurance
- 401k plan, with a generous match of up to 4%
Responsibilities:
- Field customer calls relating to roll-off, front-load, residential, rotator, data destruction, and other services offered
- Take escalated phone calls and/or emails when necessary
- Have the necessary writing skills to answer municipalities and other customers via email
- Provide accurate service and pricing information to customer inquiries and sales
- Provide a high level of customer support for information requests, troubleshooting service issues and coordinate efforts with the CS department, dispatch and sales
- Participate in the planning and improvement of the departments processes
Qualifications:
- 3-5 years of customer service experience preferred
Ability to think critically and problem-solve with creative solutions
Experience using various computer programs e.g. word processing, spreadsheets, calendars, etc.
Proven experience with high level writing skills and experience with working with municipalities is preferred
Outstanding interpersonal skills; demonstrated ability to work effectively with customers and staff
Ability to prioritize, multitask, be detail-oriented and efficient
- Excellent written and verbal communication skills
About Pellitteri Waste Systems, Inc.:
Pellitteri Waste Systems, Inc. provides commercial and residential waste recovery systems, as well as at the customer site confidential document destruction. Our mission is to continue the family business and the Pellitteri's tradition of service by promptly responding to customer needs, offering individualized solutions, communicating effectively and following through. These solutions will be environmentally and fiscally responsible. Our commitment to safety, professionalism, staff and growth will foster an environment which benefits our team, clients and community. PWS, Inc. is An Equal Opportunity / Affirmative Action Employer.
Company website: http://www.Pellitteri.com
Company address: 7035 Raywood Road, Madison WI 53713
Job Summary
Full Time
$43k-53k (estimate)
04/27/2024
05/16/2024
pellitteri.com
MONONA, WI
100 - 200
Private
TOM PELLITTERI
$10M - $50M
Utilities
Related Companies
The following is the career advancement route for Customer Care Specialist positions, which can be used as a reference in future career path planning. As a Customer Care Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist. You can explore the career advancement for a Customer Care Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
01/14/2022: Sumter, SC
Assist directly or route customers to the appropriate personnel for assistance.
02/25/2022: Tuscaloosa, AL
Ensure to provide excellent customer service through phone, e-mail, chat, etc.
02/28/2022: Raleigh, NC
They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
01/07/2022: Buffalo, NY
As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
03/06/2022: Brownsville, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
12/17/2021: Milwaukee, WI
Aside from the skills, customer care specialists should also have emotional strength.
02/02/2022: Santa Maria, CA
Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/17/2021: Boca Raton, FL
Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
03/13/2022: San Antonio, TX
Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
01/30/2022: Terre Haute, IN
Step 3: View the best colleges and universities for Customer Care Specialist.
