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Augment Jobs
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Client Relationship Manager
Augment Jobs Louisville, KY
$111k-149k (estimate)
Full Time 5 Days Ago
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Augment Jobs is Hiring a Client Relationship Manager Near Louisville, KY

Job Description: As a Client Relationship Manager, you will be responsible for fostering and maintaining strong relationships with our clients to ensure their satisfaction and loyalty. You will serve as the primary point of contact for clients, addressing their inquiries, concerns, and requests promptly and effectively. Your role will involve understanding the needs and objectives of each client, providing tailored solutions, and collaborating with internal teams to deliver exceptional service. Additionally, you will be tasked with identifying opportunities for upselling or cross-selling our products and services to maximize client value and revenue generation. A key aspect of this role is to continuously monitor client satisfaction levels and proactively address any issues to ensure long-term client retention.
Key Responsibilities
  • Develop and nurture relationships with clients to understand their business needs and objectives.
  • Serve as the main point of contact for client inquiries, concerns, and requests, ensuring timely and satisfactory resolution.
  • Collaborate with internal teams, including sales, product development, and support, to meet client needs and deliver solutions.
  • Identify opportunities for upselling or cross-selling additional products and services to existing clients.
  • Proactively monitor client satisfaction levels and address any issues or concerns to maintain strong client relationships.
  • Provide regular updates and reports on client interactions, feedback, and revenue generation to management.
Requirements
  • Bachelor's degree in business administration, marketing, or a related field (preferred).
  • Proven experience in client relationship management or a similar role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Ability to work well both independently and as part of a team.
  • Proficiency in CRM software and Microsoft Office suite.

Job Summary

JOB TYPE

Full Time

SALARY

$111k-149k (estimate)

POST DATE

05/18/2024

EXPIRATION DATE

11/09/2024

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The job skills required for Client Relationship Manager include Products and Services, Client Relationship, Problem Solving, Business Administration, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Relationship Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Relationship Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Client Relationship Manager positions, which can be used as a reference in future career path planning. As a Client Relationship Manager, it can be promoted into senior positions as a SB Financial Services Relationship Manager II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Relationship Manager. You can explore the career advancement for a Client Relationship Manager below and select your interested title to get hiring information.

If you are interested in becoming a Client Relationship Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Relationship Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Relationship Manager job description and responsibilities

While account executives focus on the goals of their employer throughout their communications with clients, the targets of client relationship managers are more closely aligned to those of the client.

03/15/2022: Troy, NY

Client relationship managers are responsible for building and maintaining good relationships with clients by listening to complaints or concerns and resolving them.

03/04/2022: Santa Cruz, CA

Build positive and productive relationships with clients for business growth.

01/20/2022: Concord, NH

Schedule regular meetings, discussions, teleconferences and visit client offices to strengthen the relationships.

03/25/2022: New Orleans, LA

To maintain this strong client relationship, the client relations manager must consistently work to ensure they satisfy the client.

04/07/2022: Stockton, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Relationship Manager jobs

Since they work directly with clients, they often conduct meetings with clients via phone calls, emails or video chats.

02/28/2022: Topeka, KS

Some may travel to conferences and conventions to mingle with current clients and recruit prospective customers.

03/28/2022: Detroit, MI

Learning the needs of clients and developing plans to meet them.

04/08/2022: Bridgeport, CT

Have a genuine care for the success of the business.

02/25/2022: Utica, NY

Managers must understand the different reasons for the types of relationships, and provide the customer with what they are looking for.

03/21/2022: Springfield, MO

Step 3: View the best colleges and universities for Client Relationship Manager.

Florida Southern College
Colby College
Dartmouth College
University of Notre Dame
Western Washington University
Canisius College