Green Leaf Plants is looking to add an experienced Customer Service Representative to join our growing team!

Earn up to $45K with room for growth, great benefits, and supportive management

Benefits: 401K, Medical, Vision, and Dental Insurance, PTO, Flexible schedule, and Growth Opportunities!

Job Summary for Customer Services Representative | CSR: To provide excellent customer service by accurately, promptly, and efficiently processing and acknowledging orders and information to our distributor network.

Schedule: Monday - Friday 8:00 AM - 4:30 PM

Pay Rate: $40,000 - $45,000 depending on experience

Job Duties and Responsibilities for Customer Services Representative | CSR:

Process customers’ orders upon receipt either by phone or email, by comparing requested order against available inventory and manage those orders.

• Process customers’ orders upon receipt either by phone, or email, by comparing requested orders against available inventory.
• Enter new orders, and manage order changes.
• Monitor B2B order activity and order revisions.
• Advise on substitutions for material that is not available for the requested ship date.
• Offer advice on varieties that would be suitable to the customers’ area.
• Perform problem resolution by communicating shortages, delays in shipment, and setting up back orders and/or substitutions.
• Promote new varieties and active sales.
• Welcome, great, and help visitor walk-ins at Smoketown facility.
• Participate in customer visits and tours at the Smoketown facility.

Job Requirements Customer Services Representative | CSR:

• Horticulture experience/knowledge preferred
• 3 years of customer service experience
• MS Office Suite experience including Excel preferred
• SAP and AS400 experience preferred
• Must be able to work in a fast-paced environment
• Strong ability to prioritize a heavy workload

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Horticulture: 1 year (Preferred)
• Customer Service: 3 years (Preferred)

Work Location: In person