Description Service Desk Analyst The Service Desk position provides outstanding customer service at all times. The service desk's role is to provide technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required. This high volume service position will allow you to engage your customer service skills by delivering prompt and accurate answers to our colleagues and the support team. Your daily tasks could also include: Detailed Description: * Provide outstanding service to, and build relationships with Huntington colleagues every day * Work individually and as a team to meet and exceed established goals, i.e., call handle time goals, availability goals and quality goals * Maintain up to date knowledge on Huntington products, services, technology, and procedures * Compile documentation necessary for effectively fulfilling customer needs * Document all notes required in the appropriate systems so that staff can be educated and prepared in being successful * Follow up with customers to ensure issue has been resolved * Drive initiatives that improve the service desk * Partner with internal support groups in providing the best service to our colleagues * Other duties as assigned Basic Qualifications: * Min 1 year of IT support, customer service and call center experience. This can be a combination of professional work experience, internships, academic projects/ coursework. * Bachelor's Degree Preferred Qualifications: * Candidates must be available to work daytime and evening hours during the week and on some weekends as part of their normal, permanent schedule * Previous banking environment experience preferred * Ability to demonstrate professional verbal communication skills * Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material * Ability to professionally handle irate customers * Ability to use a headset and to sit for long periods of time * Experience with Microsoft Office applications and the Internet * A and Network certifications * HDI certifications Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No Workplace Type: Remote Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position This employer will not sponsor applicants for the following work visas: F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker. Applicants must be currently authorized to work in the United States on a full-time basis. Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you’ll apply to join our team. If you’d like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to HuntingtonCareers@Huntington.com Reasonable Accommodations Reasonable Accommodations EEOC Disclaimer EEO is The Law EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity EEO is The Law - Supplemental Poster Pay Transparency Pay Transparency Nondiscrimination Provision (dol.gov) Tobacco Disclaimer Tobacco-Free Hiring Practice Agency Statement Huntington does not accept solicitation from Third Party Recruiters for any position.