Overview

Encore Fire Protection stands at the forefront of the industry as a comprehensive full-service fire protection business serving the Northeast region spanning from Maine to Pennsylvania. With a vast customer base exceeding 30,000 and a dedicated workforce of over 1300 team members.

At Encore, our mission is more than a statement; it’s a commitment to delivering an unmatched experience to those who entrusted us with their safety and property. Through innovative solutions in fire suppression, sprinkler systems, and alarm, we strive to ensure the utmost protection to our customers.

But that’s just the beginning because what really sets Encore apart is simple. It’s our people. This isn’t just a slogan or something we slapped on a t-shirt (well we did that too). It’s a fundamental belief. We understand that exceptional people drive exceptional companies.

As a Regional Sales Director, understanding the role people play in propelling our business forward shapes our sales strategy. Prospective customers need to know that behind every service, small or large, stands a team of individuals who are equally as passionate at keeping millions of people safe as they are at making the customer service experience seamless.

Your Path to Success will be measured in these following ways:

Leading the team

• Set goals, territories and KPM’s
• Meet with reps one-on-one weekly to review performance, progress, and targets. [Weekly]
• Deep-dive performance reviews for each rep twice per year. [Semiannually]
• Coach reps on specific tactics: phone calls, email writing, follow up timing and “what to say/when/how”
• Coach and support but don’t tolerate underperforming sales reps
• Make sure the sales process is scalable to allow for reps to continue to sell more as their experience grows
• Ensure that all available sales technologies, i.e. CRM, prospecting tool, etc. are used consistently and thoroughly
• Plan and deliver training/skills sessions. Leverage outside resources to assist with trainings – make sure they are relevant/easily applied to the reps role [quarterly]
• Conduct weekly sales team meetings.
• Hold team building events onsite or offsite.
• Recruit, hire, onboard, and train new sales reps.
• Ensure reps work as a positive team and share their best practices regularly.

Customer Experience Management:

• Have an in-depth understanding of customer needs/pain points/challenges – new and existing, and creatively work with the SAM’s and operational team(s) to deliver the best possible experience
• Serve as an escalation point for customer issues and complaints regarding sales and service (administrative i.e. invoicing, etc. as well)
• Provide guidance and set expectations and guardrails when developing customized pricing strategies/plans
• Act as lead negotiator on large/complex opportunities

Your Goals:

• Manage, coach, and lead a team of 10 salespeople
• Increase market share in your assigned region
• Maintain sales costs within the goal (predetermined) or (YOY increase/decrease depending on type of sale)
• Responsible for overall sales growth at top line as well as booked margin increase YOY

Benefits:

As a company, Encore is hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make peoples' lives better and safer each day. One of the ways we do this is by generously rewarding all those who contribute to our continued growth. But we also believe that not all rewards are monetary. Here are just a few a few perks that a successful individual in this role can expect:

• Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role
• Purpose and results driven work environment (work smarter not harder)
• We dress for the objective which means most days we wear jeans but occasionally we wear suits. As long as you know which situations require which (or aren't afraid to ask), you'll be all set!
• Speaking of attire, we offer all employees Encore gear when they join the team
• Freedom to express ideas - a culture of willingness to test, try, modify, adopt, enhance, improve and CHANGE as needed
• Access to leading edge web-based productivity tools
• Participation in Fidelity 401(K) that includes employer match
• Medical, Dental, and Vision benefits through Blue Cross
• Company-paid life insurance policy of $50,000

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status