1 Job in Commerce, MI
Nuspire is Hiring a Service Desk Agent Near Commerce, MI
The Impact You Will Make:The Service Desk Agents are responsible for processing and initial triage of support issues for Nuspire clients and projects. Service Desk Agents are responsible for supporting Service Desk function for desktop and browser support. Agents collect information and apply initial triage to inbound client requests for Nuspire clients. Additionally, you will provision and manage access to Active Directory, Oracle databases and internal systems. Service Desk Agents support client proprietary equipment including scripting software updates and patch management. This role is for an ambitious team player.
In This Role You Will:
- Process calls/emails/portal created tickets
- Perform initial triage on break/fix issues from clients
- Follow appropriate triage processes to escalate issues if necessary
- Document all actions in cases to effectively communicate information internally and to client
- End-user support for client facing tools
- Provide hardware/software support for corporate and retail users
- Configuration and troubleshooting of client proprietary products and services
- Provision and manage accounts in systems such as Active Directory and Oracle databases
- Submit appropriate bug, support and feature requests
- Attend relevant meetings and take notes as needed
- Provide excellent customer service
- Customer-first Mentality with attention to Detail
- Excellent Problem-Solving Skills
- Excellent Time Management and Communication Skills
- Ability to work with a variety of customers and vendors (some technical, some non-technical)
- Understanding of hardware and software troubleshooting
- Understanding of Microsoft Applications
- Understanding of browser troubleshooting
- High school diploma or GED
- Experience with Active Directory
- Experience with Windows Events
- Networking ports and protocols
- Understanding of the OSI model
- Understanding of UDP and TCP communication flow
- Ability to use common tools such as tracert, ping, nslookup, Wireshark, NetFlow, Nmap for troubleshooting
- Understand use of command line
- Basic Understand of Firewall/Security Appliance functionality
- Experience with RMM Tools
- Knowledge of VPN configurations and ability to troubleshoot failed VPN connections. Both SSL and IPSEC
- Understanding of UTM functions such as IPS, App Control, DLP, etc
- Critical thinking
- Experience with a Ticketing System
- Experience with Documentation
- Associates or Bachelor’s degree in Computer Information Systems, Computer Science or relevant major
- Network , Security , CCNA, Linux , CCENT
- Opportunity to earn great experience and growth with a global leader in Cyber & Network Security
- Full benefits including but not limited to: Blue Cross Medical HMO and PPO Options, Mutual of Omaha Dental, Vision, Short-term and Long-term disability, Life Insurance, & 401(k)
- 100% Employer Paid Telehealth for Employees & their families
- 100% Employer Paid Life Insurance
- 100% Employer Paid Employee Assistance Program (EAP)
- Twelve (12) paid holidays and monthly Paid Time Off (PTO) accrual from your first day of employment, along with many opportunities to earn additional PTO through employee recognition awards and participation in ‘Nuspire Good Time’ Events
- Thirty-two (32) hours of paid volunteer time per year
- ‘Nuspire Good Times’ events to build team cohesion & collaboration.
- Employee training and professional development programs available through Learning Management System (LMS), with full access to LinkedIn Learning and CBT Nuggets
- Certification Reimbursement Program
- Nuspire is an Equal Opportunity Employer
People who excel at Nuspire are motivated self-starters with a passion for delivering excellence with every client interaction. The culture is focused on building team cohesion and employee career growth through a blending of traditional programs and unique outside of the box experiences. We have a strong, diverse team of remarkable, curious, and experienced professionals—who also know how to have a little fun. If you’re looking for a career in an environment that thrives on change and is anything but ordinary, we want to hear from you. Our award-winning culture enables our employees to perform at their best.
Collaborate with an amazing team that tackles challenges together!
To find out more, please visit
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Job Summary
Full Time
IT Outsourcing & Consulting
$52k-64k (estimate)
01/21/2023
06/15/2024
nuspire.com
COMMERCE TOWNSHIP, MI
100 - 200
1999
Private
LEWIE DUNSWORTH
$10M - $50M
IT Outsourcing & Consulting
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About Nuspire
Nuspire provides cybersecurity, managed detection and response services for the enterprise and franchise market.
The job skills required for Service Desk Agent include Troubleshooting, Service Desk, Problem Solving, Active Directory, Networking, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Agent positions, which can be used as a reference in future career path planning. As a Service Desk Agent, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Agent. You can explore the career advancement for a Service Desk Agent below and select your interested title to get hiring information.
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