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5 Days on Site
Up to $46,000
Full Time
Required Skills and Experience
Prior experience in the service industry (working with customers in a professional setting)
· Highschool diploma
· Strong communication and interpersonal skills
Nice to Have Skills and Experience
Prior call center experience
· Bachelor's degree
· Desire for long term opportunity & to grow in the company
Job Description *
A large financial group in Cincinnati is seeking Customer Service Consultants to join their Enterprise Engagement Center. This team is completing inbound service calls to current clients regarding payments, customer service, and filing claims.
More responsibilities include:
· Reviews, researches and/or analyzes necessary policy data in order to resolve client inquiries or concerns via telephone, written correspondence, email or online chat.
· Provides professional and courteous service, including diffusing escalated clients to resolve concerns; completes service requests within departmental service levels.
· Proactively seeks resolution to client issues; uses solid judgment in recognizing the need to escalate situations to management.
· Provides analysis and service for all products within the Western & Southern Life portfolio.
· Makes independent decisions regarding customer requests, and processes policy transactions on administrative systems as necessary.
· Maintains accurate information and documentation in Salesforce Customer First Platform.
· Required to utilize multiple administration systems to service clients.
· Proactively conducts outbound calls to follow up on previous client concerns to ensure issues were resolved accurately and timely.
· Analyzes client trends to identify and mitigate risk to the Enterprise, including, but not limited to, anti-money laundering, privacy concerns, premium financing and unethical practices.
· Requires developing and maintaining comprehensive knowledge of state regulations, required forms, policy details, processes, current and discontinued products, etc.
· Develops and maintains positive working relationships with internal and external clients.
· Identifies cross-selling opportunities and utilizes tailored approaches to secure sales leads.
· Proactively conducts conservation efforts to retain business.
· Processes all work requests received through Imaging from various departments within established service levels.
· Identifies system or procedural problems and recommends improvements to benefit clients or home office associates.
· Services walk-in clients to the Home Office.
· Performs other duties as assigned by management.
Full Time
Business Services
$54k-70k (estimate)
05/31/2024
06/12/2024
insightglobal.com
BALTIMORE, MD
500 - 1,000
2001
TYLER HODGINS
$500M - $1B
Business Services
We arent just a staffing company. Were a company that cares for others. It might sound lofty, but it's the idea that gets us up everyday, determined to make it true. Insight Global is a company that people can anchor to in moments of triumph, struggle, and every time in between. Whoever you are and wherever you come from, you matter to us and we have your back. Together, anything is possible.
The job skills required for Customer Service Representative include Customer Service, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.