AppLab Systems is Hiring a Service Desk Near Cary, NC
Hope you are doing good…!!
I am Baiju represented to Applab Systems, and I have an excellent job opportunity for you. Please find the below job description and if you are comfortable, please reply or contact me for further discussion.
Job Title: Service Desk Location: Cary, NC (Onsite)Job Type: 6-12 MonthsJob DescriptionEssential Duties and Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or chat
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Minimum of 3 years of experience in Service desk.
- Minimum of 2 years in supporting clinical IT desk.
- Should have excellent written and verbal English communication.
- Ready to work in 24*7 environment.
- Must have good technical and analytical skills.
- Phone support experience necessary.
- ITIL knowledge of V3 or V4. Especially on Service Desk, Incident, Problem, and Change Management
- Disciplined, systematic problem solving skills required.
- Hands-on work experience with the following:
- Windows Operating systems
- Clients: Windows7, Windows 10, Windows 11
- Knowledge of Active Directory, Exchange and Teams
- ITSM ticketing tools Service Now
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- Remote desktop connectivity applications like SCCM, WebEx, Live Meeting, and Windows Native tools
- MS Office Suite (2016): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio.
- Internet/Edge browsers (e.g. Explorer, Chrome, Firefox).
- VPN and remote dial-in users
- Support for laptop, desktops, and printers
- PDA and MDM support
- Others: Adobe Acrobat and other common desktop applications like Winzip, etc
Thanks & Regards,Baiju Kumarbaiju@applabsystems.com 1 732-847-20744365 Route 1 South, Suite 105, Princeton, NJ-08540
Job Summary
Full Time
Wholesale
$49k-60k (estimate)
05/27/2024
06/23/2024
applabsystems.com
SOUTH PLAINFIELD, NJ
<25
2006
MUKESH MAHAJAN
<$5M
Wholesale
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The job skills required for Service Desk include Troubleshooting, Service Desk, Problem Solving, Active Directory, Operating System, VPN, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk positions, which can be used as a reference in future career path planning. As a Service Desk, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk. You can explore the career advancement for a Service Desk below and select your interested title to get hiring information.
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