Temposonics is searching for an onsite Help Desk Technician. You won't want to miss this oppotunity! This role will reside on-site in our Cary, NC location. Enjoy the family culture and highly engaged employee workforce with the primary Objective of providing support for local and remote users for PC, server, network applications, software, and hardware issues.

Major Areas of Accountability

• Provides support to troubleshoot and resolve problems associated with PC, software, hardware, and telephone. Resolve problems at an entry level of expertise and refer all other problems to more senior personnel. Perform assignments in compliance with established procedures.
• Logs all calls and updates in the Help Desk tracking database. Provides reports on call volume, open problems, call type, etc. Assure that all calls in the database are resolved or transferred to appropriate groups or individuals for resolution.
• Maintains the patching and antivirus testing and deployment process.
• Manages and enhances the desktop administration and deployment process.
• Assists with asset management of computer equipment. Makes purchasing recommendations for desktop hardware and software. Sets up and deploys new equipment, supports existing hardware and software.
• Initiates and effectively exchanges technical and system application information to enable customers/users to more effectively perform their job function.
• Provides sufficient and accurate documentation for customer review during all phases of project development and upon implementation.
• Provides training for customers/users and other help desk personnel.
• Completes all assigned tasks within the time allotted. Promptly informs supervisor or other appropriate personnel of any significant events that would result in schedule delays.
• Knows and applies the division’s quality policy and procedures of ISO 9001 as it relates to area of responsibility and the organization. Follows all standard operating procedures as prescribed and notifies appropriate personnel of any non-conformance.

Minimum Qualifications

Education: High School Diploma

Experience:

• 2-4 years’ experience in technical field to include supporting network and desktop peripherals and troubleshooting
• Desktop support experience based on current Windows Operating Systems
• Antivirus administration with current software
• Windows patching administration.
• Desktop deployment experience.
• Experience supporting MS Office (Outlook, Excel, PowerPoint, MS Word)
• Strong communication skills
• Demonstrated ability to prioritize and multi-task
• Strong troubleshooting skills

Preferred Qualifications

Education: Associate degree or equivalent education

Experience:

• Windows patching administration with Microsoft Endpoint Configuration Manager.
• Desktop deployment experience using imaging-based software.
• Experience supporting an Active Directory environment.
• Experience supporting Microsoft Exchange account creation

Physical Demands (U.S. only)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Equal Employment Statement

Temposonics, LLC is an equal opportunity employer and as such takes affirmative steps to safeguard employees and applicants from discrimination on the basis of protected class status, including race, creed, color, religion, sex, sexual orientation, gender identity, national origin, age, military or veteran status, disability, predisposing genetic characteristics, marital or family status, domestic violence victim status, arrest record or criminal conviction history, political affiliation, or any other impermissible basis.

Diversity, Equity and Inclusion Statement

Amphenol is committed to workplace diversity and fostering a culture of equity, inclusion and belonging across our organization. Diversity and inclusion mean to respect and value difference, and we believe these values are the cornerstones of high-performance organizations.