2 Jobs in Broomfield, CO
GavinHeath, LLC is Hiring a Service Desk Analyst Near Broomfield, CO
Service Desk Analyst
GavinHeath is partnering with a client in Broomfield, CO looking to add a Service Desk Analyst to their team. The role is a long term contract position.This role is a Hybrid position.The Service Desk Analyst is a member of the Global IT Service Desk Team that supports all employees and contractors in corporate, retail stores, and distribution centers. This role can sit in Denver, CO, Las Vegas, NV, Dayton, OH or Boston, MA.
This role is the first point of contact for users needing assistance. The analyst will respond to incidents and requests reported by users, delivering the highest level of customer service.
Must possess strong interpersonal attributes, a collaborative mindset, good judgment, clear communication skills, and the desire to help others.
Work Hours
Ability to work a flexible schedule, including mornings, evenings, weekends, and busy events such as the day after Thanksgiving, special Big Event days, and the day after Christmas, based on company needs.
Responsibilities:
- Provide superior Customer Service and IT Support
- Field tickets, support calls, chats, and emails from users inquiring about software, hardware, connectivity, or similar issues.
- Follow all established support procedures and participate in the creation of new procedures for the team and end users.
- Provide accurate, timely, and creative solutions to end-users
- Escalate more complex problems to higher level support staff.
- Troubleshoot and provide support of retail and operations systems
Personal traits:
- Highly motivated self-starter with a "Sense of Urgency”
- Prioritize and execute multiple initiatives in a collaborative and fast-paced environment
- Maintain high level of confidentiality
Customer Service skills:
- Empathy for the customer
- Problem-solving
- Clear communication
IT Basics Knowledge:
- PC hardware, software, and peripherals
- Networking technologies (VPN/VLAN/WIFI)
- Active Directory
Minimum Experience
1 year of Customer Service and some Technology experience or relevant certifications
GavinHeath is an equal opportunity employer. GavinHeath will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation and gender identity), national origin, disability, age, creed, ancestry, genetic information, or any other status protected under applicable federal, state, or local laws.
Job Summary
Contractor
Business Services
$51k-64k (estimate)
05/21/2024
10/06/2024
gavinheath.com
CENTENNIAL, CO
25 - 50
2015
HOLLY STEELE
<$5M
Business Services
Related Companies
About GavinHeath, LLC
GavinHeath is a Denver-based staffing firm specializing in contract, contract-to-hire, and permanent placement engagements. We are proud to be dual certified as a Woman Owned Small Business (WOSB) and Women Business Enterprise (WBE), supporting Diversity and Inclusion. Mission Statement: Our mission is to provide unparalleled and inclusive staffing solutions, connecting people, businesses and communities, while equally fulfilling the diverse needs of our customers. Vision Statement: For GavinHeath to become the leading staffing source in the communities we serve; inspiring and strengthening th ...
ose communities with abundant opportunities. Our Offerings: As a woman-owned small business, GavinHeath has a strong diversity strategy and we enjoy partnering with organizations who emphasize diversity, inclusion, tolerance and equality in their hiring, their business practices and their work in the community. GavinHeath is committed to evolving the workplace, through avenues like multi-cultural, multi-skilled and multi-generational hiring, proactively sourcing a gender diverse pipeline, optimizing workplace culture and implementing fair compensation practices. GavinHeath operates an expansive client portfolio base and has a successful track record of filling a wide range of technology positions across an assortment of industries including: Information Technology and Engineering Software Development (SDLC) Functional (Program/Product/Project Management) Application Development and Mobile Technology Cloud Technologies and DevOps/SRE Big Data and Analytics Security (INFOSEC) Finance and Accounting Operations, Administrative and Clerical
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The job skills required for Service Desk Analyst include Customer Service, IT Support, Service Desk, Problem Solving, Active Directory, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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