143 Jobs in Ann Arbor, MI
Eversight is Hiring a Client Support Representative Near Ann Arbor, MI
- Coordinator, Donation Support
Our Culture Story: Imagine you’re unable to see a loved one’s eyes as they smile. You can’t see their face as they call your name, or your own face in the mirror as you start each day. This is what life is like for millions of people coping with vision loss.
Now, imagine your eyesight is restored. You can suddenly see all the color and sights of the world around you. Your life is transformed. This is the power of eye donation, corneal transplantation and vision research. This is what Eversight team members make possible every day.
For more than 75 years, Eversight has enabled donors and their families to give the gift of sight. We ensure that their gifts transform the lives of those suffering from blindness, and advance new treatments and cures for blindness.
SummaryThe Donation Support Coordinator is responsible for being the first point of contact for eye donor referrals. With moderate supervision, performs the intake of referrals, screening of donor information for transplant or research suitability, communication with next-of-kin, and the coordination of eye tissue recovery and tissue transportation.
Fair Labor Standards Act Status: Non-Exempt
- Night Shift: 6pm-6:30am, rotating schedule including weekends
Essential Job Functions
- Coordinates the recovery of donated human eye tissue with other procurement agencies, hospitals, medical examiners/coroners and funeral homes.
- Dispatches technicians to perform services.
- Screens medical/social/behavioral history to determine donor eligibility. Contacts medical professionals for donor medical or ophthalmic history, and other follow-up as necessary.
- Approaches next-of-kin to conduct interviews and obtain authorizations.
- Provides accurate and detailed information regarding donor history to staff via systems and written and verbal communications.
- Handles all donor-related information in a confidential, professional manner.
- Maintains professional relationships with physicians, physician staff, hospital/surgical center staff, peers, other eye banks, and other agencies.
- Serves as the back-up to field after-hours telephone calls for any departments within the Eversight organization.
- Provides weekend coverage and works on-call shifts as assigned.
- Demonstrates a commitment to the Mission and Values of Eversight.
- Other Duties: New tasks, duties and responsibilities may be added at any time, with or without notice to the employee. This job description is not intended to cover or describe all of the tasks, duties and responsibilities the employee may be required to or asked to perform.
Experience: Experience in medical field preferred.
Skills: The ability to communicate effectively and empathetically with those in various emotional states. Must be proficient with technology. Effective planning and execution of complex tasks. Ability to interact professionally with peers and healthcare staff.
Knowledge: Must possess a valid driver’s license.
Benefits:
- Medical, dental and vision insurance
- Generous paid time off
- 403(b) retirement plan with company match
- Tuition reimbursement
- Paid parental leave & more
Availability to work any shift, any day of the week as the Donation Support Center operates 24 hours a day, 7 days a week. Use of own vehicle may be required when traveling within the service area. The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Organizational Relationship Reports to Manager or Director
Company DescriptionEversight is a charitable, not-for-profit organization dedicated to the preservation and restoration of sight through transplantation, research, education and partnership. Our network of community-based eye banks in Illinois, Michigan, New Jersey and Ohio recovers, evaluates and provides human eye tissue for transplantation; supports research into the causes and cures of blinding eye conditions; promotes donation awareness through public and professional education; and provides humanitarian aid to people around the world in need of sight-restoring services. We have an amazing mission, to restore sight and prevent blindness through the healing power of donation, transplantation and research!
Why work with us?
Too many reasons to list them all, but to start, our mission is life-changing; our values of Service, Drive and Trust are embedded into our DNA; we have a supportive, fun, collaborative, engaging and dynamic culture; and we hire the greatest people so we get to work with the best!
Recently awarded Top Workplaces 2023 by USA Today!
Eversight is a charitable, not-for-profit organization dedicated to the preservation and restoration of sight through transplantation, research, education and partnership. Our network of community-based eye banks in Illinois, Michigan, New Jersey and Ohio recovers, evaluates and provides human eye tissue for transplantation; supports research into the causes and cures of blinding eye conditions; promotes donation awareness through public and professional education; and provides humanitarian aid to people around the world in need of sight-restoring services. We have an amazing mission, to restore sight and prevent blindness through the healing power of donation, transplantation and research! Why work with us? Too many reasons to list them all, but to start, our mission is life-changing; our values of Service, Drive and Trust are embedded into our DNA; we have a supportive, fun, collaborative, engaging and dynamic culture; and we hire the greatest people so we get to work with the best! Recently awarded Top Workplaces 2023 by USA Today!
Job Summary
Full Time
Scientific Services
$36k-44k (estimate)
05/24/2024
07/23/2024
eversightlabs.com
PALO ALTO, CA
50 - 100
2013
BRIAN KAPLAN
$5M - $10M
Scientific Services
Related Companies
About Eversight
Eversight is the recognized leader in AI-powered pricing and promotions. Global brands and retailers rely on the Eversight platform to optimize pricing in response to market conditions and to deliver higher ROI on promotional spend. Eversights Pricing Suite and Offer Innovation Suite solutions are driving strong margin and sales volume improvements for leading companies such as Coca-Cola, Frito-Lay, Raleys, and Schnucks. Founded in 2013, Eversight is headquartered in Palo Alto, California. For more information, visit: www.eversightlabs.com
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Client support representatives manage client relationships and provide customer support.
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